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Jerry Evans

1/3/26 Bridgeway of Bensenville  Supportive Living – Extremely Concerning Experience Our experience with Bridgeway of Bensenville Supportive Living was deeply disappointing and alarming. What is shown on their website does not match the reality in person. The photos are misleading, and the facility itself felt neglected. Customer service was poor from the start. As we walked down the hallway toward my grandmother’s room, all we could hear from multiple rooms were residents calling out, “Can someone please help me?” That alone was heartbreaking and unacceptable. The room my grandmother was placed in was not clean. The bed had no railings, which is a serious safety concern for elderly residents. The food was also not good—well below what you would expect for a care facility. They lucky this doesn’t allow me to post the pictures I took there. We removed my grandmother from this facility almost as quickly as she was brought in. Based on what we witnessed, this place needs to be investigated. Please be extremely cautious and do thorough research before sending your loved ones here. When it comes to elder care, safety, dignity, and compassion matter—and this place is not it!

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Lynda Zenteno

Not sure where they solicited any of the positive reviews that I’ve seen. I’ve been there two times, my family member is not even there and I can tell this is not the place for . The first time I went was for a tour, drove 45 minutes only to be told that they had no idea there was a tour scheduled, that the person I was supposed to be meeting wasn’t even there and that there was no one available to even give me the tour. I was not impressed at all with the lobby. It’s very dark and outdated and smells like urine. None of what I saw in person even remotely resembles any of the pictures that are online, and I’m finding that to be true with most facilities, very deceiving and very disheartening since you are ultimately making the decision to have these people take care of the health and well-being of your loved one. I did schedule a second appointment to give them the benefit of the doubt. That appointment did not really go any better, in addition to the lobby being dark and outdated and still smelled of urine even stronger the second time, the hallways that I was taken down to get to see a room were also dark and outdated and completely carpeted, which looked disgusting as did the carpeting in the room. I saw beds that did not look inviting. Room was dark windows looked appalling. Will not be transferring my loved one there, I would not recommend anybody transfer their loved one there.

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Samuel Hasson

Amazing facility! Great staff, beautiful building.

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Lauren Natalino

The assisted living and memory care activities department is top notch. Amaris and Jeanie go above and beyond for their residents and create a sense of community. They love their residents like they are there own! Great activities great staff!

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Bianca Velazquez

Really satisfied with the care for my grandpa at this facility. It was clean, staff was attentive and friendly. Process was smooth from beginning to end. Roger in admissions helped make it easy and Jason, the nurse on the unit, was kind and attentive to my grandpa. The main lobby area was very nice and made a great space for our family to meet.