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Lisett Hernandez

I am very disappointed with the care my grandmother received at Bella Terra. During her stay, she unfortunately fell on the floor, and what was most concerning was the absence of any nursing or medical staff to assist her. It took far too long for help to arrive, and resulted in having to take her to the emergency room due to the situation. I was told from the Nurse Colleen that her staff member Steven was present at the time this incident occurred. The MA Diana was clueless and mentioned she just clocked in. The lack of immediate support and oversight is unacceptable. Families entrust their loved ones to facilities like this, expecting a certain level of care and vigilance. Instead, we were left feeling frustrated and worried about my grandmother’s safety. I hope this review serves as a wake-up call for the management to improve their staffing and response times. No family should have to experience what we did.

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Bre

Be careful about moving your love me here they don’t care about their residence. They line them up in front of the nurses station like there’s some kind of child and I heard the CNA on Night Shift and the front half of the building by the name of Serena can be extremely rude and think she acts like she runs the place Also. Also, I’ve heard that a CNA on day shift Was having inappropriate relationships with the administrator I would highly not recommend moving your loved ones here. I was a former patient here and I got out as soon as I can.

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Vincenza Gelfo-Klein

Both of my parents have stayed at Bloomingdale and Lombard. Currently my Aunt is in Bloomingdale facility, and I can confidently say that it is an excellent place for your loved one to receive the care. The staff, from the receptionist to the facility manager, does an outstanding job. I am extremely grateful to them. Moreover, Andrea, the facility manager at this location, went above and beyond when we needed her the most. Lastly, the daily group activities at this facility are excellent.

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Amanda M. Cerdeira

This place is terrible. Nursing and CNA staff like to agitate residents by blatantly refusing to give out medications on the assigned schedule. One evening I was on the phone with my partner, and the nurse laughed in his face telling him no, and they didn't have to give it to him, they'll give his assigned medications when THEY want to. So when he became irritated with their behavior, they threatened to have him whisked away to the padded room for "med chasing". This isn't the first time they've done this, and have gone the extra mile as to try to deny his medications all together, claiming that it was dispensed when it wasn't. They've been caught on many occasions sleeping on the job, conversing amongst themselves while making patients wait for almost 3 hours for meds. It's cruel, and to know that they thrive off the power trip on refusing treatments that are designed by doctors, makes me afraid for all the patients their. I will be notifying the proper authorities regarding these people. If you have a family member here, check on them. They're being neglected.

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Jeannie Liu

The pictures posted are not what this place looks like. The nurses or staff are most likely underpaid but some seems nice. I rarely see staff caring just walking around, talking to themselves, sitting in the center desk snacking, or hiding. I never see them interacting kindly, playing games or showing compassion to those admitted. One night a patient, Ben, tried to escape... only then did staff show up and interested in on goings. The canned foods, urine and smoke smell are undeniable. I'm sad to leave my MIL here but what choice do Medicare patients have? I think the admin staff knows that. Just sad...