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FedeJewelz Wysingle

THIS PLACE NEEDS TO BE SHUT DOWN. THEIR BANKING ON PPL NOT CARING ABOUT THEIR LOVED ONES NEEDING CARE. Ola will call you lying saying this place is the best n This place is by far the worst‼️ if you care anything about your family members needing any care this is not the place! My mom wasn’t there a week and her phone a personal items were stolen. It wasn’t by patients either their own staff is stealing from patients and blaming on patients. I called to speak to administrator, Brad, who said he would follow up with me after getting wind of what happened. So clearly it’s the nurses keeping up mess. What triggered it was my sister was on FaceTime with our mom and saw abnormal amounts of blood leaking from the site where she gets her treatment when asked the nurse showed attitude and asked who she was on the phone asking. How dare these people be allowed to work n healthcare.

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Kari Paulding

My father was only supposed to be at this facility for 100 days while I could find him a new residence with a private room. They have done everything in their power to drag this on and keep him there to make money off of him disguised as "safety". I get told by staff, social workers, doctors, "one more day", "we sent the paperwork", "you will have it tomorrow". My father can leave but only if it's a place they approve and sign off on. Two months have gone by, no list, no signature, no phone calls. They are causing strain within two grieving families, sadness and confusion with my fathers grandchildren, ruining the holidays for his two families that had plans to visit him at his new residence. Causing him financial strain that he doesn't fully understand. They have lost all of his clothes, other residents are able to come in his space and take his things. This facility has made me lose all hope, what they are doing is beyond confusing, my emails and phone calls go nowhere. I don't know how some of the staff at this building sleep at night. Many times during this whole process I thought maybe I wasn't helping enough, I wasn't available enough, I was a bad daughter. I'm on my knees at Christmas with nothing left to give, nothing to show for my 3 months of work. Everything came down to a single doctors signature and he refused to sign. I cried all night, and I couldn't sleep thinking this was all my fault. This place has created the worst year of my families life that we can never get back. They are going to reply to this review with a response "we take this very seriously please call us at blah blah blah". NO! you call me cowards!!!

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GhostRiderEVHfan

This place is pretty crowded and a bit run-down. However, the staff is incredible. They are very dedicated, professional, and knowledgeable people. They have worked hard on my relative’s rehab after a major stroke. They also have their own staff and do not use agency employees. For a Medicaid facility, it would be tough to find better.

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Phil Damico

I have been a patient at this facility for the past 3 months. I cannot begin to tell you how incredibly impressed I am on how everything is ran. The staff has opened their arms to me since day one, and has truly shown concern on my well being. The staff members are very prompt, when it comes to me eating, getting showers, and most importantly my medications. The lady who runs the facility, her name is Brenda, she definitely runs a fine oiled operation. She not only runs the facility, but she takes time to go around, and talk to all of the residents to see how they are feeling. I am truly grateful for West Suburban, and the hospitality that they have provided for me Sincerely Phil Damico

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Nichole Joseph

I can't speak highly enough about the care and compassion shown at West Suburban Health and Rehab. From the moment we arrived, the staff made both our family, and our loved one feel supported, welcomed, and genuinely cared for. The nursing team is attentive, knowledgeable, and always approachable—they go above and beyond to ensure every need is met. The therapists are equally impressive, providing personalized and effective rehab that helped our loved one make noticeable progress. Communication has been excellent throughout the stay, and we always felt well-informed about care plans and goals. The facility itself is clean, well-maintained, and has a warm, home-like atmosphere. You can tell the staff take pride in their work and truly care about their residents' well-being—not just physically, but emotionally and socially as well. We are so grateful for the peace of mind West Suburban has given us. I highly recommend this facility to any family looking for skilled, compassionate, and professional care in the Bloomington area.