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Sarah Clario

My grandmother is a resident her[e maybe long term and is working with the rehab dept! they are awesome!!! my grandmother loves the team! My grandmother loves her nurses and cna's and always compliments the cna's for being so caring and thorough. I am glad our family chose this as her place so far.

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Astrien Johnson

If I could give this place a negative billion stars I would. From the lack of communication between not only staff and each other but also between staff and members of patients families. Calls, messages, requests for return calls went unanswered. Everyday it was a different excuse as to why my mother did not have her medical supplies such as C-Pap machine as well as pain medications for several illnesses including those that are terminal. Not once did she have physical therapy and was even denied medical attention after I demanded that a nurse call EMS to get her to the emergency room because of severe pain. Was told "we do not call call for the paramedics on the weekends." Was told that I her daughter as well as POA could not sign her out and take her to the hospital due to her severe pain until that nurse Darlene Jordan realized that I was in fact going to REGARDLESS, she slammed doors, got in the face of my mother who by the way has dementia and tried scolding her as if she was a child for complaining to me about her pain. In addition to that, she contacted the hospital and advised the nurse who knew myself and mother both extremely well, that my mother was just pretending. Her lab and X-rays told a different story. I shouted this from the rooftop and again, management didn't seem to care until my mother's PCP advised me to remove her and he placed her in a physical therapy facility as an outpatient due to her never receiving physical therapy there and time was not on our side because our only goal was to get her stronger in order for her body to endure radiation for her lung cancer. I JUST received a call from the staff. Not trying to see how my mother was doing but when was I bringing her back which I advised was never. Was told that I was just going against "AMA" when in fact, it was her PCP that advised me to pull her out immediately and he found another facility. They didn't seem to care that they failed to meet my mother's needs along with the fact I myself, my mother's PCP as well as the emergency room nurse all filed a complaint with the appropriate state and federal agencies against this facility today. They only seemed to care that they were missing one less person that the government was paying them to assist. I would not recommend a Chicago alley rat to be treated here.

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Nancy White

My sister in law spent her last days in the care of these wonderful people. The overnight CNAs were the sweetest young ladies who truly cared about her and her male nurse was a gentle giant. Thank you all who created an environment of making my sister in laws last days a special place.

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Farshad Ataee

We are incredibly grateful for the care and attention my dad receives at CITADEL. The staff are not only professional and well-trained, but also genuinely kind and compassionate. They treat my dad with dignity and respect, always taking the time to listen and engage with him. The facility is clean, well-maintained, and has a warm, welcoming atmosphere. It gives our family great peace of mind knowing he is in such good hands. Thank you to everyone at CITADEL for the exceptional care you provide!

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Amelia Bodie

Our grandpa was there for his legs/health & Crystal Pak was assigned to make his stay comfortable. & thats exactly what she did! She was very attentive and would constantly check up on him. She spoke with the family about how she can be a further help and she was always great to turn to if we had any questions. His wing/unit was nice & the nurses took great care of. Thank you!