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David Perez

Well my experience has been up and down with the place it's really the cnas who make this place worth it like Amelia, Daisia, and Damien just too name a few they make may day when I'm in a sad mood or down they're great.

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Glenn

I was a patient for a year while I recovered from surgeries its clean the staff is friendly and attentive I had the privilege of being assigned to team 1 who all went above and beyond to make sure there residents were clean comfortable and in good spirits I can't say enough good about team 1 from the nurses too the cleaning staff just a good experience all around.the food could be a little better but it was improving by the time I left.

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Bridget Kemp

My mom is a current resident at this facility. She has been there since December 2024. They have the worst Nurses and cnas. The 11-7am shift is horrible. I have called the police 3 times to file a police report for senior abuse and I have called the state board 9 times since my mom has been there. Yesterday I was visiting my mom. 2 roaches were in her room. The mice are still running around. At 2:00 am this morning my mom called me she was in severe pain and she needed a pain pill. Her CNA was wondering finally. The CNA went to get my mom's nurse but he was on lunch his name was Muhammad. He is a good nurse. When the CNA realized he wasn't around. They said he was on lunch. So the CNA asked Joyce E. The nurses supervisor for the pain and to help her reposition my mom. Joyce E the nurses supervisor said she didn't have time. My mom was screaming from the pain her roommate is her witness. The CNA finally found someone to give my mom the pain pill and 2 other CNA'S to assist her. The lazy and uncaring nurses and CNA'S all work here. This is the worst nursing home EVER! The administration here obviously doesn't care are the residents. Unbelievable. This morning I will be calling the state board again. I will be reporting Joyce E for medical neglect. It's a few good nurses and CNA'S. But the 11-7am shift DO NOT WANT TO WORK. They want to sleep. Be on their phone. Smoke marijuana. When I am visiting some of them smell of marijuana. I wouldn't recommend this facility to anyone not even a dog. I don't understand why they are still open. They just changed administrator recently. Jennifer is the assistant administrator. I am waiting on her to return my call this morning regarding this matter. Let's see how long it takes for her to call back. This place acts like our loved ones are a burden on them. Most of the CNA'S take this job because of the pay. They don't care one bit about the seniors there. Yesterday the facility had no clean towels. No clean pillow cases and a few clean sheets. So did the wash people up with dirty towels. I told them NOT to bathe mom. I will bring towels home from this day forth. This falls on management. Once they forgot to order my mom's insulin. They ran out she couldn't take her insulin for 2 days. I admitted her in the hospital for those 2 days. Unprofessional how can you run out of a residence insulin. Again management. My mom has a colosmy bag. 3 times they ran out of her bags. HOW? again management. It's on a handful of nurses and CNA'S that know how to empty and change my mom's colosmy bag. These are medical people. Unbelievable. My 8 year old niece was taught to empty and change my mom's bag. A child. Yesterday the CNA said she was trained on how to empty and change the colosmy bag. Every nurse and CNA should know how to do this. It's plenty residents that have colosmy bags. 2 days ago they ran out of sugar. They brought coffee on the food trays with no sugar again Management. The kitchen supervisor has the WORST attitude. Instead of her having an attitude she needs to make sure her meats are fully done. Every day the food is cold when they bring it to the rooms. I know because I get a guest tray when I visit my mom. The meat yesterday was hard as a rock and dry as the desert. They need better administration and better nurses and CNA'S. They have 4 good nurses. Janet. Sabrina. Karen and Rick. They are wonderful and caring. Unfortunately they are at a facility that Sucks!!!! Still waiting on the new assistant administrator to return my call. Her name is Jennifer. If you are looking for a nursing home. Please advoid this facility.

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Sharice Bloom

I am pleased with the care my loved one received from Alta Fairmont, last year. From the nursing staff who cared for him, up until his discharge planning. The Social Services team, (Cassie, Jen and Edith) there is phenomenal. My mother would visit my father daily she’d always tell me how someone from Social Services would always stop in to check on not only my father but her to ensure she was comfortable as well. My father did not need for anything when he returned home. Home health & homemaker services, were all set up before he discharged; we even got assistance with getting equipment ordered and delivered to the house. I believe what touched my heart the most, was the follow up calls after he came home. Alta Fairmont, my mom & I thank you for taking good care of my father.

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Sheila McClenton

My experience with Alta has been amazing. I have noticed within the last year things have really improved. The care and the staff seem like they really enjoy and care about their jobs! It’s amazing what difference a year can make. It doesn’t feel like the same place! Something has changed for the better you can feel it when you walk into the facility now! Let’s not even get started with the Food Service Department! It seems like a whole new meal experience! Meals are on time, the beverage carts are there when you need them and everything seems to be running like a machine now! I am sorry I don’t know the new Food Service Directors name but she really cares about what the Residents eats! You can see and taste the difference in the food! Way to Alta everything is headed In the right direction up hill congratulations to your new team! I Am telling everyone about my experience ! Thank you for caring!