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Marcos Rivero

I’ve seen some comments about odors in the building, and it’s important to add some context. This is not a facilities issue, nor a result of neglect or indifference from the staff. Many residents are elderly or have disabilities, and situations like this can come with the territory. The staff does not ignore or dismiss it they respond thoughtfully and work to accommodate residents’ needs with care and dignity. It's a 24 hour operation and there are multiple floors with hundreds of residents, one or two cases will stand out among many. What truly stands out is the management and staff. They are responsive, professional, and consistent. When something needs attention, it’s handled without hassle, which goes a long way in making the building feel like a place where people are genuinely cared for, not just housed. I know a good facility when I see one. As the brother and POA for a resident who has been in multiple facilities, I can say with confidence that Aperion Lakeshore is one of the best. The level of care, attention, culture and effort from the staff cannot be overstated. They truly care and consistently do their best to accommodate residents. It's a thankless job and they earned my respect.

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Tamar Dancy

I think a 1 is being nice, this place is gross,it smells so bad,it's old and needs work, I never been where they let people go outside to smoke, not all where mean but alot where and I am sure got stressed by my mom who had dementia, but they should not be at that job anymore you are there to help others not just for the money, you can go work somewhere else for money, I couldn't get some of the workers to do there job, if you are looking to reach a social worker good luck, they keep the voice mail full and never in there office and if you get them, you never hear back from them because they don't listen. They need to try to get the people who are living there to do activities if that's what you call them. They don't really have much and sit and stare at the walls as there minds go to waste more, They don't have pullups that would make things a little easier for everyone, they have diaper, air conditioning where broken windows did open but really shouldn't be having to in the winter with the ages of some of them. I would not wish this place on anyone ever. The people at the front where helpful and nice. I was having my mom moved, told a one day and then they moved her early without letting me know when I am her poa and she has dementia. They kept her on purpose to get the full month pay. So if you are moving your loved one ,make sure they are out before the 10 of that month or they have to pay for a whole month they are not there and they will not discount and as we all know older people don't have that kinda of money. They price for this place is crazy for what you don't get. Don't send your family if you love them

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Cherie Bolliger

Visited our loved one today. The staff is so caring. All the staff members we spoke with were friendly and professional.They are very patient and attentive.

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Teresa “Teresa” M

My brother , Christopher was cared for by these caring professionals. Within the year plus Chris was there he thrived as we assumed he could not. He have his special needs and physical illness that were monitored and treated. He was very clean, he had his friends and his caregivers he care for and trusted to rely on. Leadership works very hard to maintain order and a proper living environment with very difficult challenges. God Bless the Director Gus, the Nursing Director Karen the front desk team and the dedicated nursing staff on the 4th floor. The Social Workers tirelessly pushing to stay steps ahead of their residence so successfully. The CNAs were patient with him as he needed their TLC to maintain himself . I stayed close to my brother. I took him off premises to enjoy our family. I brought him the fruits and meals we loved to share. I know I am forgetting many, but know our family appreciates all that cared for our brother. Thank you

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Cynthia Abbott

BEWARE! This place is a JOKE. If you love your family members, stay FAR away from here! It's filthy, and smells like urine 24/7. You have to watch where you walk, and don't sit in any of the chairs! There's urine stains all over them. There's mold everywhere, especially in the shower areas. It's disgusting and unsafe. The majority of staff are lazy, and beyond rude. They'll completely ignore you when you ask for help. My roommate was very ill, and sat in her own urine for two days. The staff did NOTHING to help her. I complained to the Director of Nursing, and finally something was done. She ended up going to the hospital. They neglect their patients every single day. It's 100 percent elder abuse. The system here is completely backwards. The people who are clearly high functioning aren't allowed outside for months, but people with serious mental issues are granted "community access." This means you can leave the building from 8:00am to 8:00pm. If you ask the people in charge about outside access, you'll get nothing but empty promises. It's some kind of power trip from the half-wits in charge. The waiting period at a properly run facility is 72 hours. They'll make every lame excuse to keep you hostage. They barely feed you here. The patients get three small meals a day. They used to let you order extra food, but took it away. People are hungry and frustrated all the time. If you want the TRUTH about this place, read all the one star reviews. They nailed it.