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Mrs. J

I visited this facility today to see my grandmother and was deeply disappointed by the unprofessional and dismissive behavior displayed by the front desk staff. As a visitor and family member, it is reasonable to expect that any staff member stationed at the front desk is adequately trained to assist visitors respectfully and competently. When I raised my concerns to HR, I was told the individuals working the front desk were “activity aides” and not fully trained for that role. While I understand cross-coverage occurs, it is not the responsibility of families or visitors to discern staff roles. Facilities are expected to ensure that staff are competent and appropriately trained for any duties they are assigned. I will not mention names because this is to raise awareness. Interactions with families fall under expectations related to resident rights, dignity, and visitor access, and dismissive responses to legitimate concerns are troubling. This appears to reflect a broader issue related to staff training, supervision, and customer service, which are commonly reviewed during state surveys and CMS oversight. I chose not to escalate this beyond the facility at this time because my loved one remains in your care, but I strongly encourage leadership to address front desk coverage, training, and professionalism. Families should feel welcomed and respected—not dismissed—when advocating for their loved ones.

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V

The nurses and staff at Astoria place are attentive and treat loved ones like family. Everyone actually cares! Thank you to all the CNA’s and Activities staff! My deepest appreciation for this facility. Thank you all for providing great care.

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Phyllis Tremmbly

I would like to share my appreciation towards the dedicated people that helped my uncle during his recovery. He had a bad fall and we were not sure he'd ever make it home. After 3 hard weeks working with therapy, Astoria did it. My family will always be grateful for the care and warmth that was received.

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Gary Draits

My mother is doing more than ok - she is thriving in her old age despite physical setbacks. After admitting to a nursing facility I worried about her, but during my visits she is happy and introduces me to staff and friends she is making. She she attends daily activities, her nurses are always informative and keeping me up to date, and her room is always clean. This was a great choice for my mothers long term care.

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Jeremy Trostant

I can't say enough good things about Astoria! My aunt had received exceptional care, and it's clear that everyone was genuinely compassionate. The building is clean, and well maintained. The nurses or "CNAs" are patient, professional, responsive, and went out of their way to make sure she was comfortable. There's also a great variety of activities to keep residents social, which made a huge difference in my aunt's mood. Knowing she was in such caring hands gave our whole family peace of mind. We are incredibly grateful for the entire team working there. Highly recommended!