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Yvonne

My mother was only there for five days and the service is horrible. She had to wait on a gurdyfor a half a hour, they assume she was a male patient. We waited half an hour because they had to clean the room and it was still dirty. There were glue traps around the room, ceiling stained from water leakage. They never elevated her bed, she needed elevation because her legs are swollen. I spoke with a male nurse who's name is Tyrese he said he elevated her legs in a chair! She arrived there on the 26th of September I changed her pull up on that day and when i came back to get her she had on the same pullup. September 29th. They put a oxygen tank in her .room i noticed they had it turned up to five which she only can take 2,5. The cannula was used i had to take it out of her nose and insert the new one that they left on the table. The nurses never wore gloves. I wouldn't recommend a dog to that facility.

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Sylvia Rodriguez

I just received a phone call from Brandy the director of nursing. She left me a message explaining how it was IMPERATIVE to speak to someone about my mother. I call literally a minute later (I am at work) and they hung up on me 8 times (could have been more if I would have continued calling). Out of the 8 times, they did answer once to just place me on hold. I was on hold for 7 mins so that someone can pick up and hang up. Extremely poor service. I don't care for a response to my review. I would like CHANGE!!!!!

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Geo W

It's been a couple days thus far,and I that the CNAs seem to ignore when a resident calls for assistance, however I realize that they can't be PRONTO as there may be a shortage,but for the most part I see what I see....they are however courteous.... just seem to lack work ethic....😔😔😔

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Arie Figures

My dad has been complaining that the staff has only been giving them the minimum to eat. Last week they only had an egg for breakfast. I constantly send my dad snacks, and he has told me people steal them. I will be filing a complaint about this place.

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Jennifer Carter

My ex is there and the place is horrible. I wouldn't recommend that place to anyone for your love one. It definitely doesn't look the same as the pictures they show when you Google it. Must be pictures when they first opened. The cafeteria area is terrible same chairs as in the pictures not sure how many years ago they have been open. Staff members are unconcerned about the residents. During winter there's ice out back for residents who go out to slip and fall. Also out on back patio is unsanitary from them spitting, and there's cigarette butts all over the ground. The equipment (wheelchairs, etc) reep of urine and have to be bleached before use. The showers in the rooms are disgusting. Everything is outdated and looks as though the don't clean or sanitize often. The meats (burgers, fish etc) are uncooked. The residents with womb care are not given the cleaning and bandages changed as needed. Knats flying around and the food trays aren't always sealed properly. I would have given it 0 stars if I could