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Ramonita Caraballo

This facility is infested by mice and roaches. We needed to remove our loved one immediately out of this nightmare of a place. No human being should be subjected to a such inhumane facility. The caseworker who recommended this rehabilitation center should be reprimanded and held accountable. The doors should be permanently closed upon further inspection and investigation. DO NOT SEND YOUR LOVED ONES THERE !!!!

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Micheal Jason

This place is horrible. If I had a choice to rate it lower I would. Its so unsanitary. The linen isn't clean and neither is the facility. There are roaches and mice everywhere. Its really infested. There is a guy at the reception desk who is very mean and rude. I heard someone call him Mark. He made remarks that weren't very polite. Some staff is ok but others seem to have an attitude. The smell is very bad on each floor. I wouldn't advise that anyone works here or even put your loved ones in here.

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Marcie Mosley

My nursing staff was great, of course I had favs, quite a few favs from all shifts. My RTS were great especially 2 specifically, one of couldn't stand cause she would not let me feel sorry for myself, and saved me from me and the other who we continued to bump heads like two bulls. But I wouldn't have traded her for the world. She is beyond skillful with her job. I can't remember every one's name, but I do remember some. S.D.D. and 2 male RNs night shift, I can't remember my morning nurse name but she was a sweet heart. All those others a didn't remember by name, I thank you as well.

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dawued

One of th hardest things to do is see a loved one slowly deteriorate both physically and mentally. It's a part of life that is so difficult to navigate. Having a place that your loved one will be taken care of can surely ease the difficult time ahead. In the case of Carlton on the Lake, this place will only add to your already difficult time. You trust your family member is looked after, fed and cleaned, that's the hope at least. If it is your hope then avoid Carlton on the Lake. I have never seen a more uninterested group of caregivers in my life. I have had to ask multiple people on multiple occasions for the things my loved one needed. If I could give negative stars I would. I shouldn't have to beg for someone to make sure my loved one is fed or given water but that's what I had to do, time and time again. I would never want anyone to experience this type of lack of care which is why I highly disapprove of this facility. They will sell you a lie of all that they do for residents but its all part of the gimmick, once in, nothing is done for the patients. It's very sad to see and I would never recommend this facility ever. Upon transferring out of the Carlton I was advised multiple times my paperwork had been sent to thr new facility yet the new facility had received nothing. Upon calling the Carlton I was asked what is it that I needed sent. Ummm... this is your field of expertise, why on earth are you asking me what is needed for a patient transfer?!?! The utter incompetence with the staff at the Carlton is beyond belief. Stay away if you want your loved one to be treated with dignity and respect. If i am ever at an age where I need a nursing home I rather be pushed in traffic then be treated there. One look at the reviews tell you everything you need to know. They respond to each 5 star review but never engage with people who have terrible experiences, never a response to those. It's a telltale sign they only care about good feedback and could care less about anything not beneficial to them.

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Laura Lange

I want to start by saying the nursing team is fantastic. I love my nurse. She gives me my medicine on time and when requested. The nursing team makes me feel like I'm family. My certified nursing assistance is always there when I need them. I feel at home here and glad I chose Carlton for my nursing care needs. I'm not sure why there are negative reviews on Carlton but my experience has been great.