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Amber Johnson

I just witnessed my co-worker on the phone with this company, and the experience was absolutely unacceptable. My co-worker was trying to help someone who isn’t even a patient at our office but ended up stranded here because this company completely failed to uphold its customer responsibilities. They sent their driver to the wrong location, blamed the customer for their own mistake, and even made them pay for another ride. This person has now been waiting over three hours just trying to get home. This level of incompetence and disregard for customers is outrageous. Clearly, this company needs new management because what I witnessed today was ridiculous and deeply unprofessional.

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Eileen Gergerian

Horrible facility. A family member went there. They were complaining about severe stomach pain. They assured me they would do an ultrasound . 3 weeks later no ultrasound and sent to hospital. The hospital did one and discovered they had sepsis.They almost died and surgery was over 8 hours. Patients smoke in there rooms.

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Thick Cop

This is a house of horror. CNAs are often sleeping or on the phone while the patients are lying in their own bodily fluids. Bed ridden patients aren’t getting the therapy needed to prevent their limbs from contracting. Now they have someone new in charge and one of the 1st thing he does is to remove the sign in kiosk this machine took temperatures and expedited the sign in process. You were also able leave a review. The rooms are barely cleaned. They have roaches. The turn around is high and it does not seem the trainees are briefed on the patients. There are one or two Gem in this facility but not enough to save this place. My fear is that someone may get hurt because some residents have been caught smoking indoors. Any problems you encounter will be blamed on the other shift. If you have family here visit often it may only helps a little, but it’s better than nothing FYI

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tom kloepfer

🔥I've been here for about 45 days, and what I see is patient neglect by the CNA'S (the nurses helpers) I see the patients pull their call light, and that means they need help with something, and a lot of times the CNA'S aren't around, sometimes they go on break, and no one covers their section. 📢I told this to the people in charge, and it doesn't seem to help, again tonight the call light had been going off for 15: minutes, I asked around who's supposed to answer that light, no one knew, and the 3 CNA'S standing around did nothing, the person who was supposed to answer the light was gone, and the others, including the nurses wouldn't help. ⭐This goes on here on the 2nd floor all the time. 🚨The people who are training the CNA'S are terrible teachers, and something needs to be done soon. 💥These poor parents here could be having heart attacks, or Strokes, and no one would know, because the CNA'S are VERY LACKADAISICAL, and seem to be very uneducated, and some what simple. 🇺🇲 The CNA'S need to be trained by someone who knows how to be a CNA, and not by the CNA'S that are working there, because they certainly do not know what they're supposed to be doing. 🎭

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Tom Moore

I started to have difficulty breathing and noticed that I was having trouble remembering if I had taken my medications. Around the middle of December I decided to take myself to Weiss Hospital where I was admitted. I’ve lived in my apartment on the north side of Chicago for over 20 years and was looking forward to going back there after I got out of the hospital. When the doctors and social workers told me that they wanted to send to a long term care facility I was immediately hesitant because I knew that meant I would not be returning home as soon as I thought. After thinking about what was best for me, I decided to go to a long term care facility. I knew that I wanted to be close to my apartment on the north side of Chicago and also wanted to continue seeing my doctor from Weiss Hospital. On January 3, 2012 I came to the Mid America Care Center. I was immediately impressed with the cleanliness of the facility and with how friendly the staff treated me. I found the assistance the nurses provided me to be very helpful and allowed me to stay on course with my medications. I was able to participate in physical and occupational therapy that allowed me to get stronger and taught me several exercises that I still use today. After staying at the Mid America Care Center for about 4 months, I was ready to return to my apartment. The Social Service team at Mid America Care Center helped me to arrange for home health nurses and aides to come see me in my apartment and to help me stay on course with my doctor’s appointments and medications. I cannot thank the staff at the Mid America Care Center enough for all that they have done. I would not hesitate to recommend them to anyone needing their services.