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Tray

This place should be shut down. They have staff there who verbally, mentally, emotionally and spiritually abuse people. The residents rooms are filthy and in poor condition, and I have the pictures 🖼️ to prove it. The air conditioner is inoperative. Some rooms have four people to a room, and the windows are difficult to open, probably that way to ensure safety for the residents, but they will not provide fans to keep them cool. It was extremely hot in the room while visiting my loved one. There's no holes in the walls, missing tile, dirt behind the door once it's closed. Some days my loved one has NOT received meals, sometimes as much as two meals a day. The Department of Health should conduct an investigation. Please do not send your loved ones to this horrible place. They do the bare minimum. Personally they need to upgrade their standards in every way possible from the way they treat the residents, to how they operate this facility and get to rid of the employees who abuse and neglect these people. This includes the financial department, social services, housekeeping, the medical staff and any other administrative individuals who do not treat these people who depend on them to care for them with honor, decency and respect. If you're considering this place, they're ONLY gonna give you a tour, showing you, the rooms in "better" condition on the 1st floor. The second floor is in worse condition than the 1st floor. I've never been to the 3rd floor, so I can't speak on that. But all it takes is one for me. Ijs. I have no reason to lie on this place. But I have to inform people of the truth. Also, the elevator 🛗 has gone for extended periods of time I operable. Yes, "out of order"! Ask yourself how would your loved one who may be non-ambulatory make it out if there was an emergency such as a 🔥🚒 fire? Eventually this place will have it's license 🪪 revoked due to all of these violations. I'm looking forward to that day. This place continues to not provide "mandatory" meals to the residents. My relative mentioned to me today on December 25th dinner was not provided. The bed board is broken. This kind of treatment is unprofessional, unethical and immoral. Unless people stand up, be proactive by saying something this mistreatment will continue. The physical therapy department "refuses" to train my loved one on how to use a walker that I purchased for them. These residence are being underserved and not properly cared for. People whom are non-ambulatory aren't given baths as they should.

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TB RR

This facility is great. The staff took great care of my uncle after he was released from the hospital. The staff ensured he made exceptional progress each day, leading up to his discharge home. Would recommend!

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Milka Overton

On my behalf for my Mother, the facility has provided the attention and Physical therapy that surpasses other resort type facilities. From the nurses station to the physical therapy department, they always provided our family with updates and frank discussion to make important decisions. The physical therapy department are Performing miracles in my opinion to give a love one the ability to return to a normal sense of life and mobility.The facility may be small, but they provide a big impact of care and compassion. Hats off to Cerisa Zeno for going the extra mile helping our family

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Matt

Recently had my Father there for respite care. The staff were really great with my Dad. Thank you Cynthia and Cerisa for making sure he was well taking care of. My Dad had a fresh shave and was clean on the day I picked him up. Thank you Kensington rehabilitation fir great care.

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James Williams Jr.

Place is poorly managed. The rooms are filthy. The furniture is falling apart and my mom was sitting in the same spot since she arrived the night before without any clothes on except the gown she came from the hospital with. They didn't have a wheelchair for her and she can not walk and no help getting to use the bathroom. I need help in getting my mom out of there.