V

Valerie Holowka

*** I am updating this review because my original post was written very early in my father’s stay, before we had a full picture of his care. While my comments about the admissions process still stand and the admissions director was thorough and the transition itself was smooth, our experience over time raised serious concerns. Despite repeated complaints of severe tailbone pain, my father developed a deep tissue pressure injury that required urgent intervention. Preventive measures and escalation did not occur until the injury was already significant. I was discouraged from transferring him to an inpatient rehab for a number of weeks by medical professionals whose opinions I valued. It wasn’t until I watched him decline more each day that I knew I had to get him out. There were a select few staff members who supported me and encouraged that decision, but the overwhelming response was discouragement. Now that my dad has been in an inpatient rehab facility for a little under two weeks, he is already making progress. Sadly, the best thing that came out of our six weeks at the Pearl was the knowledge I gained in learning how to advocate for my dad. I do still think this place may be better than many others, but I would strongly caution against it if your loved one is bed bound or has significant mobility issues.*** The Pearl has truly been an answer to prayer for me and my family. My dad suffered a massive stroke and was discharged from the hospital to a skilled nursing facility in Park Ridge. Having never experienced anything like this before, I initially went with the flow and allowed others to decide where he went. Unfortunately, the care there was awful, and I quickly knew I needed to get him out. The Pearl is only three blocks from my home, so I reached out and was immediately helped by the admissions director, Ramonette. She scheduled a tour for the very next day, and after reviewing my dad’s medical file, she let me know the following day that he could be accepted. She handled the pre-authorization with his Medicare plan, and the entire process was quick and efficient. One day I was touring the facility, and the next day she called to tell me my dad could be transferred that very night. The care has far exceeded my expectations. The CNAs have been wonderful and any concerns I have had about his care have been addressed promptly by the nursing staff. All staff here have been incredibly friendly, from the receptionists up from to the lovely cleaning crew. Everyone is kind and welcoming Being able to leave each night knowing my dad is in good hands during the most difficult time has given me true peace of mind. I am incredibly grateful for the care The Pearl has provided our family.

A

Arica Clayton

I truly enjoy the staff. The rehab department is fantastic, the CNA staff cares, and the housekeeping makes this place a home for the residents. Activities provides fun games and events that the resident truly love. The doctors are compassionate and available.

D

Donna

I would not place a family member at Pearl of Montclare. My experience showed serious problems with honesty, safety, and basic care. Staff members lie to residents, which completely breaks trust. The Therapy Department refuses to work with residents unless they have a specific “goal,” which is unacceptable. Residents pay monthly to live there and should have access to therapy as part of their care—without unnecessary barriers. Administration allows both RNs and LPNs to pass medications while talking on their phones. This is extremely dangerous and shows a lack of concern for resident safety. There is little to no organization, consistent rules, or accountability. Staff cliques are obvious, and when issues are reported, nothing is done—there is no discipline or follow-up. Many CNAs are lazy and unwilling to provide proper care. Residents who use wheelchairs and require a Hoyer lift are often denied showers. Some residents have gone months without a shower simply because staff does not want to do the work. That is neglect, plain and simple. Overall, this facility fails to provide safe, respectful, and basic care. Families should think very carefully before trusting Pearl of Montclare with their loved ones.

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sharon

I am so happy that my brother is at the Pearl, he has improved so much under their care. every staff member has been so wonderful. Whenever you walk down the halls, EVERY employee greets you, whether you have met them or not. the facility is clean and well taken care of. We highly recommend the Pearl for therapy and it's general living conditions. thank you for taking such good care of my brother.

B

Bianca Perez

I want to express my heart felt feelings about this facility. I am a young adult with Spina Bifida and recently underwent reconstructive surgery on both of my feet. For recovery, I chose The Pearl of Montclare—and it turned out to be one of the best decisions I’ve made. After 23 years, I began learning how to walk again, and the staff supported and encouraged me every single step of the way. Having stayed in other nursing homes before, I can confidently say that The Pearl of Montclare is by far the cleanest, most welcoming, and compassionate facility I’ve experienced. The hospitality was incredible, and the entire team—from the CNAs and nurses to the therapy staff—was attentive, accommodating, and genuinely understanding of my needs. I’m so grateful for the care I received, and I would absolutely recommend The Pearl of Montclare to anyone looking for a place that feels like home during recovery. 10/10—highly recommend! Special Shout-out to my amazing mother Kayla that referred me to this facility thank you for being my lifetime nurse & best friend. My wonderful Therapy Team Pai,Brandy,Arnell,Emily, Michelle that encouraged me to work hard everyday!! My amazing care team Kim(Nurse) Feyi(Cna) Vanessa(Cna) Camerah(Cna) Deidra(Cna) Dina(Nurse) & so many more! Thank you for all you've done & continue to support me on my journey. You all mean so much to me!!