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Mary Ann

THIS PLACE IS HORRIBLE THE , UNPROFESSIONAL STAFF. had a care plan meeting for my granddaughter, the counselor was UNPROFESSIONAL, unattentive, looking upside the wall, gazing into space yup that's right mr. Jamelle. HORRIBLE

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Pamela Torrence

I would like to say that your facility provides outstanding care as well as a clean, and tidy environment. Whether you see them in person or speak to them via phone, The workers are very professional & friendly. My mother has been to several facilities throughout Chicago, and I must say you guys are top tier!! Thank you thank you thank you for the care you provide.

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Ms Cheesie Face

This place is the worse majority of the time. They never have enough staff. My love one is not watched over properly. She has fell a few times with them knowing she is a fall risk. People that work here be on their phones or over in the corner gossiping with each other instead of caring for residents. The language they use is foul and disrespectful around the elderly here. It’s sad and it hurt trying to trust this place to take care of your love one and they do bare minimum. To come in today and see my love one entire lap and chair full of food was just heartbreaking. I had to ask them to come and look at her like and to give me something to clean her up. It’s been issues and problems that I felt was swept under the rug. Once you say something they do alright for a lil while then it goes back to disappointment. I’m praying for better support and confidence for this place. I just want more happy moments and outcomes for my love one overall

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Bailey Brady

I can’t even in good conscience give this place a 1 rating. My step father was totally neglected. He was there overnight and I found him at 2:00 pm sitting in a borrowed wheelchair, shivering, without his oxygen, bent over softly calling “help, help, help “. The call button was way behind him. I went for help and was told “they are coming around”. An assistant came soon and almost hung my step dad by his oxygen line putting him in bed. She denied neglecting him. I learned he had been sitting there at least an hour. We had someone stay with him that night. No one even came into his room from 1am until 5 am. And they hid the call button again!! If your loved one needs care, don’t let them go to this horrible place. This place needs to be shut down! Call hospice and be kind to your loved ones !!

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AlluringFire

This place is horrid and needs to be shut down immediately. They are total liars and could care less about your family members. They shipped my uncle off to the hospital without supervision, knowing good and well that he has dementia. My uncle wandered off from the hospital and was missing for days. Do you think we got any assistance from these people? No! They lied every step of the way. They informed my mom that he was located at a different hospital hours after they knew, yes 2 days after they let him wander off with no supervision. Oh and we found out he was at said hospital from a woman whose family member is in the same facility, not from Alden. This is all insane. You’re better off leaving your family under a bridge than with these people.