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Trish Surrey

If at all possible, avoid this place at all costs. My husband and I had to let my mom go here at 97 years old. When we walked in it reminded both of us of the movie One Flew Over the Cuckoo's Nest!! There were a couple of patients just wandering around looking confused and a woman was screaming in the background. My mother had a bed up against a wall that looked like a bunk from a World War II army barracks. No telephone and a TV remote that didn't work. My husband said he is so glad I never looked into the bathroom. He said it was horrid...with rusty exposed pipes. We both walked out to the car and my husband who is very unemotional was all choked up. We both agreed that we could not leave our mom at that place. That evening they called us and said that my mom fell out of bed and hit her head and they had to send her to the hospital. How do I say this? It was such a blessing to get her out of there!! The office where we met someone was literally strewn with papers and things all over the room... a total disarray. We spoke to a very nice lady and we do not blame her personally however Medicare should never have this facility listed!!

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Stacy Colnaghi

I placed my brother there. He was never physically abuse but because he could not walk and needed more help than most there, they neglected him on that part. Adult protective services were called after 2nd hospitalization. He ended up in hospital twice for dehydration because he wasn't provided water. They barely feed him enough food. I showed up to visit, he had blood spatter and droplets all over his clothes and smelled. Another time he was in lounge. He had a sandwich but it was not on a paper plate, just on the table. My brother was rushed to hospital 8-29-23, 11 am because he had a fever and wasn't acting right. They said as soon as they seen him they called ambulance. I got to the hospital and these pictures are what I took. He had fever of 202.8 and he would open his eyes and they would veer off to the side. They did blood work and head CT, no stroke or bleed. He was placed in ICU. He was suffering from a lung infection and heart, liver and kidneys were shutting down due to dehydration. At this point he was unresponsive and in a coma. By 8 pm, I removed all life support and nurses made him comfortable. My brother was at Collinsville nursing home on summit from January to August 29, 2023. He died Aug 30th, 2023 at 1:05 pm. at Anderson hospital in Maryville, IL. I went back to nursing home to retrieve his bear and it was gone. Even though staff was nice, I regret placing my brother there. Update....Got the death certificate and these people at the nursing home killed my brother. They didn't bother feeding or giving water. It took 4 days of neglect for his body to shut down. Nothing can be done. The police won't do anything and the parent company filed bankruptcy due to a total of 6 lawsuits filed. They got away with murder.

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Lisa Lilly

My father was recently diagnosed with early onset dementia, and we were desperately looking for a place that was close to my mom’s house . DaVita, the Director of social services for both locations. Lebanon and Collinsville worked with me throughout the weekend was patient and kind and understanding . From the staff upon answering the phones all the way to speaking with her were everything and kind. She called to follow up several times on his behalf. Her kindness reflected throughout the staff, and if that’s any indication of a good place that’s the place that I would want to send my family.

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Denise Bagby

Please don't put your loved ones here! This place is the bottom of the barrel and so is half of the staff. It is filthy and they don't clean. Not even between the last resident leaving one room to your loved ones being admitted. The staff is rude until they find out that you are a Registered Nurse and can legitimately cause havoc. The good reviews are from employees!

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cheryl erlinger

My brother lived here for 2 years. The administration is very unprofessional. There was peep holes in the public restroom. I read an article from BND stating a nurse didn't apply CPR to a patient so she died. They also received major infractions because their fire doors and sprinkler systems didn't work. The food was terrible. They do have some very good employees...not all. The administration is terrible.