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The Charming One

I have a family member who is at Aliya for physical therapy after an extended hospital stay. The moment you walk into Aliya of Crestwood, the stench of urine, feces, and body odor assaults you. It’s disgusting. I visit my family member every day and I am sick of the stench. Patient doors are kept open - even when they do their personal business. It’s beyond disgusting. These people are rarely cleaning themselves - they have shower days. Showering is an EVERYDAY occurrence. My family member hates being there. Don’t get me started on the food. It looks terrible and according to my family member it tastes terrible. I have to close the doors of other patients rooms because they are either using the bathroom or have their televisions turned up to an insane volume. If your family member has to go to a place like this push for a short stay - no longer than 5 days.

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Miss Fancy Fancy

My relative was recently admitted for rehabilitation after a recent hospital stay. It’s Sunday, December 28. My family & I arrived at 9:30 a.m. The nurse was engrossed in a TikTok video and did not hear us saying good morning so I tapped on a surface to get her attention. I asked my relative if they had breakfast, they said no. I asked what time is breakfast and was told 8:30 a.m. I asked that a breakfast be delivered to the room. It’s now 12:15 p.m. no one has been in the room to check on my relative. They got no assistance with freshening up (washing face, brushing teeth). We helped them do that. I am not impressed with this facility at all. It’s also very loud. For a rehabilitation facility, I see a lot of patients in bed staring at television screens. What part of rehabilitation is that? Again I’m not impressed.

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yolanda jones

Understaffed my husband called me at 3am to ask me to call for someone to change him as he couldn't get anyone to answer his call button. Trying to call takes multiple efforts. Entry doors are unmanned at least the one in the back was. There was never anyone there when I went. One night I was there well past visitor hours and all I saw was one person there. It's a sad depressing place. Some of those rooms look like those long term motels. I could go on but fortunately I found a better place for my husband

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Minnie Glover

At first I was told not to come to the facility . However I prayed and was lead to come to Aliya and I was glad I did because the employees are kind , pleasant and caring the place is very clean and homing , My daughter was not walking upon arriving at Aliya Until we came here . Everyday I came my daughter was dressed and clean and had improved in her thepay sessions and now she is full walking without any device assistance. I love each and everyone patients and employees and I am praying for everyone to get well . Thank you 😊 love ❤️

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Dot Gossett

Brittany, Unit Manager Level 2 was the Most Wonderful Nurse that I've ever dealt with! She was Always there anytime I needed her, and always ready to help with anything that I may have needed! She also was a great listener. When I felt lonely or depressed she was always there for me. I also want to pay Compliments to Tenasha Gibson she is a CNA. I swear She never went home! She was there for me every time I put the red light on. She remembered things like for example...I love Very hot oatmeal with extra sugar. So she would always rewarm my oatmeal and bring me 4 sugars. She always has a smile on her face and she's a Very Hard Worker. Thank Aliya for a Very Positive Experience with You All! Everyone did a Wonderful Job, and I hope that I don't have to go into a Rehab again, but if I do , I'll come back to you!!!💓