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Natgirrl

My mother went in for rehabilitation/ physical therapy. A month later she came out weaker than when she went in and the outpatient physical therapy which was supposed to start 48-72 hours after her release have yet to happen and it has been a week. Not happy.

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Patricia Palmer Dameron

My sister has been a resident at St. James Manor for nine months. It is during this period I witnessed the care my sister and the other residents receive from the administration, nursing staff, custodians, and the staff who prepare and serve food to the residents, and the receptionists. The duties and responsibilities are performed with excellence. There is compassion, patience and love shown for the residents. The facility is clean. The receptionists always greet those who enter with a welcoming hello and with a cheerful smile. My sister is in good hands at St James Manor.

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Lauren

Terrible facility and terrible staff. My mom was in this facility for several months and due to lack of care, was in and out of the hospital for a multitude of issues that were brought up to the staff at St. James, but overlooked. It wasn't until I demanded her to be sent to the hospital that they took action. Consistently was lied to about her condition and was told several times that they ran multiple tests only to find out that no tests have been done and my mom was declining. No concern for her health and wellbeing. Staff was rough with her when changing her and gave attitude when she would ask if they can grab something for her that she accidentally dropped or couldn't reach. I have never been so disgusted with a facility. I'm not sure how people with this career choice can come to work everyday and treat someone so poorly. Do not send your friends or family here. I urge you to look elsewhere.

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M. Collins

When we came to the decision to place my 97 year-old grandmother in a nursing care facility, it was literally after everything in the world had been exhausted. We needed a place where someone struggling with dementia could get help and thrive. Initially, I wasn't 100%pleased with the facility, because it needed updating. But, we kept her there because the staff was nice and attentive. However, any place you send a loved one, you have to be proactive. Since then, they have made significant renovations and have upgraded their system, so I am pleased with her care there.

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sharon bell

My brother has been in the facility for two years. The staff is attentive to him, keeps him clean and dry, calls me directly when he gives them push back. Updates me regularly with changes to his care team, immunizations and health status. The staff knows my family by name and address us when we visit.