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Justin Mitsven

While I do not take pleasure in writing this review as there are certainly some members of staff that are exceptional, I feel I must for due consideration of the next people who may be subject to rehabilitation at The Pearl. Firstly, I work for a hospital in healthcare. My grandmother was there for about 3 weeks. She’s allergic to fish, yet they served her fish sandwiches on more than one occasion. She cannot eat eggs, yet she was given eggs for breakfast nearly every other day. There were times where she had pressed her call button and it wasn’t responded to for hours some times so she sat in her own excrement as she cannot walk or stand. The air quality of the facility is horrendous, I feel they do as little as possible to properly ventilate the facility and bring in fresh air. The Flu and COVID were rampant here for weeks. The physical therapy was entirely uncoordinated, some days only having her legs massaged and doing hand movements at bedside. She was admitted due to losing the musculature to walk from kidney failure. Some physical therapists were given notes that she could stand for a minute at a time, though she hadn’t been able to stand for weeks due to sickness while admitted. These are some of the things we, as a family of 7 with multiple of us there every day, observed over the course of her stay. I’m sure there’s more but this is enough to get the point across. She was depressed, underfed and not regularly bathed or cared for except by a few caring and patient staff members. Thank you to those who do the hard work. And to the folks who may be looking at The Pearl for healthcare, the 5-star rating is through Medicare fulfillments, not patient experience. I encourage you to tour a few facilities before subjecting your loved ones to this facilities treatment.

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Laura Robinson

My mom just got transferred here today - I am in another state. I called to talk to the Nurse (Mary) and I have to say that I am VERYY impressed and happy I chose this facility. Thank you in advance for taking care of my mom.

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Hunter Awe

The Pearl of Crystal Lake is THE BEST! Very welcoming staff. This is a very clean facility. They took great care of my grandma! The food was really good too! I would highly recommend for an enjoyable stay for your loved one.

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marzena maliszewski

The Pearl of crystal Lake is amazing , very clean facility and very friendly stuff. They make you feel warm and welcoming. Highly recommended!

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Christine Santos

My mother and my aunt are residents of this facility. They have resided here for a year now and expect them to reside for maybe a few more years. The staff have done their best caring for them. They are in clean clothes and their bottoms are clean. The meals are served warm and are tasty. The nursing staff and administrative staff are very accommodating. The activities staff keep the residents happy and busy with arts and crafts and BINGO. I recommend this facility to anyone who is looking to place their loved one.