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Katie N

Sent my mom there for rehab. When she got the flu they sent her by ambulance to the hospital then refused to take her back. They claimed she didn't get the flu from anyone there because no one had the flu. However, when a family member went to go pick up her belongings several patients had notes posted outside their room that said they were in quarantine for the flu.

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Gail Chrisman

There seems to be a running theme on these reviews. It seems as though If the patient gets sicker, while they are there, be it a bed sore or the flu, they send them to the hospital and then won't take them back. A family member of mine was there for only three days, got the flu, so her condition deteriorated, she was sent to OSF ER, then, back to carl hospital and now Hawthorne refused to take her back. WHAT KIND OF CARE IS THAT? Sad!

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Randall Hatton

Wife had back surgery, but got an infection an she was accepted to Hawthrone for recovery & rehab. They refused to recieve her & told ambulance to take her back to hospital, said they didint know she had a wound vac - which was not true. Next attempt they took her & in 5 days she had the flu & they sent her to OSF emergency room, which got her stable & transferred her back to Carle, the original hospital. Then Hawthrone refused to take her back. Said Aetna insurance wasn't paying them enough to take care of her!

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Jason

Do not send your loved here. They did nothing for mine except kicking her out because they were too incompetent to care for her.

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Darci Dreher

My mom went to the bounce back neighborhood and experienced the absolute best care. She loved the staff so much she was sad to leave. Mom returned again when she was passing and I can not experience the amount of love that was shown to her during her last moments. The staff treats the residents like their own family.