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Laura Nielsen

within one week there has been a miscommunication between the week staff and weekend staff. the staff takes personal belongings, such as pre shaving lotion that under the Illinois department of health is a hygiene item and patients can have. along with siccors used properly can have. there are no legal Doctor Documents as to a patient causing harm when using the personal belongings or part of daily hygiene to have staff steal from the patient. The physical therapy rehabilitation program for stroke and cardiac rehab equipment or therapist doesn't communicate with POA - instead of contacting POA , staff just upsets the resident going against Illinois department of health. Illinois Citizens for Better Care was consulted. There needs to be better communication and residents treated with diaginity. Needless to say that the Illinois department of health was consulted bout personal belongings and property. If you feel your loved one has been treated wrong contact Illinois Citizens for Better Care.

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Bailey Butts

Whole heartedly believe this place neglected my client to death. He was there not even 2 weeks before he went from being able to walk to not even being able to move his head and was bedridden and on hospice. They were not feeding him. He lost weight RAPIDLY! Ultimately he ended up passing away from aspirating to death! When I was there I asked for them to wipe his mouth out with those swabs that are made to hydrate his mouth. They were rude about me asking the to do it, when they did it, it was very AGGRESSIVE and careless. I can only imagine how they were treating him when we were not there. The only good care he received there was from the hospice nurse Haley. They never even bathed him. The hospice nurse took over 30 minutes to clean him up because they had not cleaned him at all after being there for 2 weeks. If you care about your loved ones and want them to live DO NOT SEND THEM HERE. You’ll be lucky if they make it out alive! THIS PLACE SERIOUSLY NEEDS LOOKED INTO AND SHUT DOWN!

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Renee Ellis

Very rude and unprofessional staff! So much neglect. I honestly don't know how or why this facility is still operating. So much needs to be investigated! I would have given no stars but that wasn't an option. One can only hope that an investigation will be done as soon as possible!

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Nope Nope

Would give 0 stars if could. They ignore when patient is depressed. No mental health help what so ever. Told me wrong hospital when sent husband to ER. Don't answer their phones. Refuse to file complaints when try. Rude when family calls with issues. Remove family from file without talking to patient. Don't update family on anything. They are a joke. Don't send loved one there if want them to actually get care.

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Cecil Paul Caudell

I stay at arcadia now. I've been here several moths and I can tell you this much, coming from a facilty in Chicago, this place is wonderful. I can go out when I want. The food could be better bur what ppl don't realize is the cook has to prepare meals for a wide range of patients so to prepare individualized meals isn't possible. The one thing i don't like is there is no activity room that offers treadmill or elliptical or even a stationary bike. All in all I'm pleased with arcadia. The nursing staff for the most is awesome, although everyone has different opinions. My view is treat everyone kindly and respectfully and usually you will get the same in turn.... So when i first got to Arcadia i didnt think it that bad. Ive been here over a year now and wow have things changed for me. One of the reasons i came here wss for their rehab and therapy. Ive yet to even have a conversation about it. Most of my medial appointments are made by myself being they rarely follow thru. I had an individual recently moved into my room that was in isolation. I was not in isolation. Once said individual got out of isolation the staff moved him from my room. I have an entire list of health problems one of which is a bout with sepsis of unknown origin. I truly feel azzif they intentionally put my health at risk from this individual. I asked the social worker on more than one occassion to move this individual and was told that its a nursing home and to deal with it. I wholeheartedly regret coming here and am doing all i can to get away. Since im berated for bringing up this and other issues from staff i can only imagine what will come of this updated review. I only pray i am out of here soon as well as other residents.