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Ivan Laurie

They treat my wife like she is just money to them

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Rynojim

I recommend staying away from this facility, especially a patient in need of hospice care. We moved our nonverbal mother here and there was little communication between the facility and hospice provider(Traditions). Both shifted blame to each other on various things. We made sure someone was always in the room during the day as there was little checking on our mother by the nurses. We would get an occasional head popping in the door asking if we needed anything, but not a regular check on our mother. We raised these concerns to an advocate multiple times, but nothing changed. A supervisor came and indicated that someone should be coming in every 2 hrs. We explained that was not happening. At one point during our visit, a patient across the hall was yelling for help. After 3-5 minutes, I told him that I will find someone for him. I tracked down a nurse to provide him with assistance. The biggest issue, the day nurse LIED about when she was administrating pain meds. In the hospital, meds were scanned so they know when meds are given and what doses. This is not done in this facility. We were told they write information in a notebook, which provides no proof when meds are given as it is easy to falsify. Our hospice nurse admitted that she was not confident that meds were given when they should and she was going to start tracking the amount of meds that is still left in the bottle so she could gauge how much was given during the day. On my mother’s final day, facility nurse came in at 10:30AM to give a dose of pain meds. We didn’t see another nurse until the hospice nurse showed up a little after 3 PM (Hospice Nurse is supposed to come twice a day). Hospice nurse asked when the last dose of pain meds was, which we shared was 10:30 AM. She said that our mother needed pain meds, and she can tell that she’s in pain by her breathing. Facility nurse came in at 4:10PM to provide pain meds. Hospice nurse said she is to start receiving pain meds every 2 hours. At 6:15 PM, we go to the nurse’s station to ask for the pain meds as it has now been 2 hours. We were told that she got her pain meds at 5PM. We shared that she didn’t get anything at 5PM as we have been in the room the entire time and nobody has come in. They looked through their paper book of records, and said “Oh, you’re right”. They came in at 6:20 to provide the pain meds. We shared our continued concerns with the night nurse, and she told us that we should have asked for pain meds if our mother was in pain. We asked how we are supposed to tell if she is in pain when she can’t speak and it should be the job of the staff to help determine this. The night nurse also called the day shift nurse, while in our room and on speaker, questioning about the time of the meds. The day shift nurse continued to say she gave the meds at 5PM, which we shared was not true. (She wasn’t due to have meds at 5 as she had just gotten them at 4:10). We told the day shift nurse she was lying as she didn’t give meds as we were in the room the entire time and she became loud and combative, and threatened that she was coming back to the facility to confront us. I asked the night nurse to take the phone out of the room as we were done with this conversation. I also asked for an administrator multiple times and was never given one. Our mother passed at 8:40PM. The facility called the hospice nurse to inform them of the passing and they indicated that they were over an hour away and didn’t arrive to the facility until a little before 11PM. Hospice was supposed to be coming twice a day, so it was apparent that she hadn’t planned to come back for her second visit had our mother not passed. I talked to the corporate office, and they indicated there have been some recent changes with admins at this location. Not sure what an admin can do when they have staff who just doesn’t care about their work or the care of their patients. I encourage anyone who is reading this post to look back through the reviews as this is a trend.

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Grace Edwards

They broke my grandmother's teeth and threw away her phone. This place is the worst do not put any family members here! My aunt shouldn't even have replaced the phone they threw away and my grandma shouldn't be without any teeth cause of them breaking it.

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angela lopez

They accepted my mother from another facility knowing she had dementia. When the other facility arrived with my mom she refused entry because she wasn’t really aware of what was going on, the manager rejected my mother then proceeded to have a complete attitude when my mom wanted to apologize and rejected her with out discharging her with orders and then proceeded to tell me they don’t have the staff to deal with this kind of situation. I would not recommend this place at all it doesn’t matter what new management these caring facilities get they all end up mistreating your loved ones and this place is always under new management because of the lawsuits they face because their staff is ignorant.

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Julia Wrighton

DO NOT SEND YOUR LOVED ONES HERE. The place is absolutely FILTHY. I visited my friend today to find BLEEDING SORES on his arms that weren't dressed. There were bugs on his bed. His room, and the entire facility was disgusting and reaked of urine. I was banned for documenting, despite the laws being CLEAR that it is LEGAL to take photos and videos in the facility (even if you around other residents) for that purpose.