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donna l

I want to thank Carrie Daly, nurse practitioner. I have never met or been treated by such a caring person. She gave me hope and I really feel she wants the best for me. She goes above and beyond. We need more medical staff with her compassion! Thanks Carrie, you are wonderful. Along with Carrie are 2 physical/occupational therapists that I want to mention, Shannon and Katie. They have made me feel special. The workouts may be a little tough, but Shannon and Katie are so personable that we laugh and joke as I workout. I honestly look forward to their visits! Thanks Ladies, you are the best!

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Cheryl Poper

Please if you love your family as much as I love my mom, do not use Bella Terra. Worst care ever. She is in such bad shape after being there. She had a fall there and and nobody seem to know what’s going on. She is coming home with infected bed sores, which she didn’t have to begin with. She’s Coming home without an air mattress, which I was told by the wound doctor that she needs. Can’t tell you how many times I told the care team what her baseline was and nobody seemed to write it down or try to get her Back to where she needs to be. This has been a nightmare!!!! Stay away from Bella terra!!!!

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Mike Holly

The name Bella Terra means “Beautiful Land,” but this facility is far from that. When you first visit, the Director, Dimas, greets you warmly and seems very welcoming. However, once your loved one is admitted, that friendliness disappears — both from him and the staff. My 88-year-old father went there after surgery. He was weak, in pain, and diabetic. When he arrived, I reminded the staff about his diabetes, but they told me, “He gets whatever we give him.” They served him greasy Polish sausage, fries, and a chocolate brownie. When I told them he couldn’t have those foods, they argued with me, insisting he wasn’t diabetic — even though I’m the one who takes him to his doctors. Things only went downhill from there. He didn’t receive any of his medications — neither pain meds nor his regular prescriptions — because, according to the staff, the delivery from the pharmacy hadn’t arrived. Despite my repeated requests for them to follow up (over 8 hrs of requests) , they refused, saying he’d have to wait until the next day. After hours of pain and neglect, my father broke down — screaming, crying, hitting himself, and begging to go home or back to Elmhurst Hospital. The staff still refused to help, telling him to just wait. At 2 a.m., I received a call and rushed to the facility. They wouldn’t release him to me, claiming they had to speak with their doctor first & all was fine. During a video call with the doctor in the am (4am-ish), they said he could only be released to a hospital because he was “suicidal.” He wasn’t — he was simply in unbearable pain and said he’d rather die than continue being in pain. Finally 911 was finally called, the hospital staff immediately checked his vitals upon arrival — his blood sugar was over 500 (it had never been above 250 at home), and his blood pressure was dangerously high & they hospital quickly determined he was not Suicidal (He Loves His Life & Family). He was in worse shape than when he had first left the hospital. After hearing what happened, the hospital decided to keep him for rehab rather than send him back to Bella Terra. Please do your research and visit any rehab facility thoroughly before admitting your loved one. This place almost cost my father his life.

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Martin Spasovski

I stopped by Bella Terra Elmhurst without an appointment to learn more about the facility for my mother, and I was so impressed by how helpful and welcoming the staff was. They took the time to give me a thorough tour and answered all my questions, making me feel informed and at ease. It’s clear they care deeply about their residents and families. I highly recommend this place to anyone looking for quality care with a personal touch.

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Jodie Esposito

My mother was sent here after a 30 day stay in the hospital for an illness which had gotten much better. However due to lack of pt/ot in hospital, she was never walked in the hallway or taken to her bathroom and lack of nutrition due to withholding for an MRI and thrush she became very weak. She was then discharged to Bella Terra. After only 3 wks of pt/ot they blamed her for not progressing enough and diabetes is notice of discharge within 48 hrs.. I was only given a piece of paper to sign and a number to call if I wanted to appeal with Medicare. No other information was given to us, but a date in 48 hrs to leave. I had no idea what to do or where I would get equipment for her. I had 2 days to clean out her living area at home for a hospital bed as she cannot walk or stand on her own any longer due to the pt telling Medicare she is not participating for more than 3 wks. Well when your in your 80’s and have been on your back for the better part of 30 days of course you’re weak. I was told by Demus that the case worker was wrong in not giving more information or communication about a care plan going forward but she is not available now the day before they are sending her ? He said he would be in touch, but tomorrow is discharge date and I need to plan for it not sit around with no information until they show up with Mom at the door! Then another person left a msg to tell me there is a plan to send her to another facility? Still no actual communication with family! Horrific care! Sending a recently independent and mobile woman to go home to live in her bed for the rest of her life!