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Melissa Wade

I have a family member with Altimerzers who was admitted less than a month ago. Do to a medical condition she was hospitalized and she has been very weak her doctor said she needed physical therapy.Because my husband and I work during the day she was went to Helia to recieve therapy. I recieved a voice message saying she was being discharged no metting no notice. Was told she signed her own discharge papers. How? By her own doctors request before this incident occurred she needed physical therapy. Before she went there she could walk ect.. on her own and needed physical therapy. Now she can barley stand and they want to discharge her ( she had a fall the night before this aswell because she can barely stand)Never even seen a walker in her room just the wheel chair.She dosent even have 24hr care at home no home care set up yet nothing. The case manager left one message on the phone one day saying she had up to 100 days then two days later the message said August 31st and then July 31st for discharge. All this has been done over the phone leaving messages no in person metting to go over her plan of care or progress . She lives with me, but both my husband and I work during the day so we have to have help during the day. I walked in the room she staying in and there is a papper about discontinuing Therapy, but you can appeal.The noticed expired a few days before I seen it. I was not notified that I can file an appeal for her.She cant do it she dosent even know how to use a phone so why Is it left in her room instead of notifying me. I am her medical (P.O.A.). The Case Manger is very un perfessional a metting to go over her progress and what's going on would have been what I expected and more appropriate not message on the phone were she is all over the place saying different days ect. I want her to come home, but her saftey comes before anything else and right now she can barley even stand so much for rehabilitation before she comes home. It's shocking because I never even seen a walker in the room just a wheelchair and she hasn't even been there a full month yet.

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Deb Rowedda

They discharged me and I am non weight bearing...which means I can't walk.I don't understand, but believe I will find out. Oh, and by the way the food is horrible and some of the staff are rude.

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Cynthia

The food is worse than anywhere are actually anything I have ever seen !!! Sadly these older folks used to cook huge wonderful meals and now they are fed worse than prisoners it is slop literally. . Corporate should do.something about this is is a travesty to.them.and their residents. Very sad !!!!

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Alma Bicknese

I am writing about the ARCH side. This place is under-staffed. It is not clean, the beds are ancient and shed rust. The rooms do not have phones so if your loved one doesn't own or can't use a smart phone you can't talk to them. Last weekend, NO ONE answered the Helia phone for the two days. I am not exaggerating, it was two days. I live 300 miles away and unable to drive over to see how my loved one is, and two days without any information is distressing. I asked for a brief daily summary and they are unable to do that. They can't or won't put them on the phone. I am unable to confirm my loved one's complaints about the food but it sounds awful.

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Bethany Bastert

I just called this place, as my family member was just moved here under comfort care (no life-saving measures). I was very respectful and was treated INCREDIBLY rude. I live a very long way away. My question was simple: if my loved one gets moved to hospice, will I be allowed an end of life visit? Her very short, terse, rude response: well we don't know WHEN she is getting moved to hospice. I said that is not my question. I am asking IF she gets moved to hospice, will I be allowed an end of life visit? Her response: we have had people on hospice here for two years. Which still did not answer my question. She said: death must be imminent. She referenced within a day. I said, ma'am I live 2,000 miles away. So I do not get to see my loved one before she passes if it is not within a day? Guess not. So thank you, Helia Health, for treating a loved one's worried and sad family member with NO respect, NO care, and NO real answers. Lastly, I do understand we are in the middle of a pandemic. But that was not a part of the conversation. If she would have asked, she would have known that I have already been vaccinated, so there is LITTLE risk with my visit. Edit - If I could give this place zero stars, I would. Their whole "she could live on hospice for TWO YEARS" was complete BS. She died two days, TWO DAYS later. Horrible place.