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Gerald Myers

I can't say enough positive things about the staff here, especially Gloria, Veronica, Olayinka, Chris, Guillen, and Mercy. Their pleasant and professional manner makes my experience here extremely bearable. Ron, Joseph, Amanda, Miriam, and the other therapists are very encouraging and uplifting in their work, which makes therapy seem like less of a chore.

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Syed Husain

I have had the pleasure of dealing with Mr. Danial Parker (Admissions Director) and with Ms. Firdous Ahmad (CNA) at The Grove of Evanston and I found them both to be of utmost skills, abilities, friendly and supportive attitude & professionalism in their respective fields. I congratulate both of them for being of such great value and assistance to their clients and for being exemplary team members of the organization. I hope my appreciation goes far beyond a casual overview is added to their annual performance reports for their promotions and rewards. Well done Danial & Firdous, keep up the good work always. Thank you & Happy Thanks Giving...

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Richard Scimo

The staff , most of the employees were kind and helpful , especially the nurses and CNAs who always had a smile and was willing to assist. The therapy team was knowledgeable and patient. They really took the time to explain each step. I felt like they put the effort into making the environment welcoming. They made me feel supported and cared for every step of the way.

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Porky Pig

I came to visit a family friend here at the grove of evanston just yesterday and I would say its a nice facility to start with. One of the staff nurse at 3rd floor , edel as I remember is caring and attentive to her patient as I was observing the staff here. Although some of the CNa's are on their phones while on the hallway. But what really caught my attention , this lady wearing Big Star costume , walking around and cheerfully greeting the patients one by one and inside their room. Not sure her name was, but whatever this Star lady is doing , I think she is doing great with this act, making them happy and smiling and its contagious coz I left the building with a big smile on my face and it made my day too! I would say , this grove of evanston facility has a friendly atmosphere to top it all.😃

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Daniel

If you're considering The Grove of Evanston for your loved one, I strongly encourage you to pay close attention during your visit—and maybe stay longer than the standard tour allows. Let's start with the basics: clean rooms. Unfortunately, that's hit or miss here. More often than not, rooms seem to be cleaned on a “when we get to it” basis. Trash left too long, spills ignored, and personal belongings out of place were not uncommon during my visits. For a facility that should be prioritizing cleanliness and dignity, this was a letdown. Now, the CNAs. While I'm sure there are a few who care, many come across as disengaged at best, lazy at worst. Requests for assistance are often met with eye-rolls, delays, or are outright ignored. You get the sense that some staff members are more interested in checking their phones than checking on residents. And then there’s the activity aide—one in particular—whose attitude is nothing short of unprofessional. I witnessed them speak rudely to a resident in front of others, showing no patience or empathy. What made this even more shocking was that the HR director was right there, chatting away with the receptionist, and witnessed the entire exchange. She didn’t say a word. No intervention, no concern—just business as usual, apparently. To be fair, I don’t want to paint the entire facility with the same brush. The social services team was the one bright spot. They were responsive, compassionate, and truly seemed to advocate for the residents. It’s a shame the same can’t be said across the board. Bottom line: If your standards for care are higher than just the bare minimum, you may want to keep looking.