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Eduardo Camacho

My grandmother was admitted just for the holiday weekend. On the first morning it was clear she hadn't been fed breakfast. They then offered her turkey, even though they knew she was a vegetarian. She fell out of her bed, clearly un-atttended by staff, and now has bruises on her arm, and this morning she was found alone crying in the hallway. This is a pitiful excuse of a nursing home and I expect one lawsuit away from being shut down.

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nina johnston

Was Discharged After Being Approved To Stay Here Until February Of 2026. Said They Had No Knowledge Of Me Coming At First. Now Kate And Emily Are Trying To Change The Story And Narrative. Kate Hung The Phone Up On Me After Letting Her Know I Reached Out To My Insurance. And, That They Indeed Approved And Confirmed My Stay. I Was Able To Provide My Authorization Number And Everything. My Insurance Is Currently Working On Getting Me Back Or To A Much Safer Facility. Other Than The One Kate And Emily Sent Me Too. I Feel Like A Victim Of Racial Profiling. I Felt Judged, Mishandled, Improperly Discharged. And Northwestern Sent Me Here. And Had Everything Approved. They Had No Knowledge About My Medical History Or That I Was Even Coming. Some of The Staff Are Nice. The Ones On The 4th Floor Argued A Lot. With Each Other. They Enter Rooms Without Knocking. Or Knowing Who’s In The Room, Upon Them Entering. I Was Almost Giving The Incorrect Medicine. If They Have It. Some Of The , Nurses On Two Had Some Of The Clients Crying And Screaming. Depending On What Floor Your On, The Conditions Change. The Basement Looks Like Something Out Of A Horror Movie. The Place Kate Sent Me Too, Is Clearly How She Feels About Young Educated African Americans That Know Their Rights, And Will Do Fact Checks. This Needs To Be Investigated. I Wonder How Many Other People Have Been Turned Away From This Place. And Then Lied On After.

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Simcha Lefton

This facility is unique. It has more of a home-like feeling than what I'm used to seeing. The rooms are carpeted, there are living room type areas on every floor. This includes nice couches and chairs on every floor. There is also a piano on at least 1 floor. The low ceiling also gives it a home-like feeling. It's a visitor friendly place. One policemen I spoke to says he visits his loved ones late at night. As a chaplain I've been to many facilities. This is one of the nicer places I've seen. Also, each resident has a maximum of one roommate from what I've seen. I've heard very nice things about the staff and that they care about the patients. This facility also is frequently visited by musicians from Northwestern University. Although I haven't seen any myself, I've heard about them from a few people. I recommend looking into this facility.

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David Koppel

I understand the need for facilities to make sure they can pay the bills, but Pearl of Evanston seems to have no qualms about ignoring patient care considerations while doing everything in their power to bring in more money. The staff is generally helpful and polite, but the administration is horrible. From the director of nursing on up, everyone not directly involved in patient care only showed interest in keeping their promises if it meant they might get more money. I had to call just to get updates on my father's health even when they promised to call every week. But the moment they needed me to apply for coverage extensions, or wanted more information about what financial assets my father might have that they could claim, they were on that phone to me every day.

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Mt Pisgah Ministry Inc

Unfortunately, when I’ve visited facilities like Symphony this first clue that speaks to the character of the place is the pungent smell of urine and the friendliness of the front desk staff. Both these tell tell signs were conspicuously positive at symphony. No smell of urine throughout my visit and the front desk person was super friendly a winning combination. Congratulations and keep up the good work.