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Nicole M

Final update: Day 4. Please see other update below. On Day 4 He ended up in the ER due to CONSTIPATION. He said staff would not listen to his complaints. Seems like after admin came and introduced themselves, staff put on a good front but in reality things were still disgusting and staff was still not paying attention to their patient. Constipation is not a difficult fix, as long as staff is PAYING ATTENTION. I HIGHLY recommend not trusting this facility for your family member. Night 1 of my family member being transferred to this facility and the nurses are not answering calls, refusing to give pain meds because he doesn’t know the exact dose, and he has been sitting and waiting for their diaper to be changed for over an hour. I will be submitting reviews every single day with an update on actual care. Edit: Day 2 and 3 have improved. I appreciate the attentive staff and adjustments that have been made.

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Sherry W

Jan 2026 Update: Maintenance issues .. Last week bathroom was flooded and this week toilet is out of order .. my family member has to go down the hall and around the corner . No maintenance on the weekends .. this is unacceptable. November 2025 This facility is certainly better than the last one.. The overall appearance on entry is nice and the staff is friendly and helpful. I wish my dad was in a semi private room vs a triple but that’s not my call. He seems to like it better so I am open to see how it goes.

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Daphne Hughes

This was my first time there. The receptionist at the desk was so nice such a lovely person. He has a very soothing voice and makes you feel very welcome. I did see a few of the other staff members they seem very polite and helpful.

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Janet Thurston CDP

Since I’ve started it’s been beautiful to see how the activity department has come along! The team is warm and nice and the residents seem to enjoy all the new programs!

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Felicia Parker

This place ... let me start by saying there are some staff members who genuinely care for the residents but the others ... My husband was housed there for 2 weeks, and when I say we worked with his doctors for an early release, with the physicians' permission, we WORKED ! The room :: The moment we arrived via ambulance, I knew I didn't want him to stay there. They told us he is in Room *** Bed 3, and I was immediately discouraged. We got to the room, and there were 2 roommates. One spoke no English and sat on his bed or wheelchair staring at us all day long. The other guy completely took over the restroom and would be in and out of it all day. My husband also has a wheelchair and by there being 3 people in the room, there was no real space for his chair to maneuver. The windows had bugs all over them, and the bugs actually crawled inside somehow and got on his things. We reported the issue, maintenance came and did absolutely nothing about it. The physical therapy center is pretty modern, and the staff were cordial. No complaints there. The nursing staff :: Good service always depended on the shift (typically 1st shift) and also, the the day of the week (better Mon-Fri). One nurse left an IV in my husband's arm so long that blood started flowing back into the tube. Another day, I was there, and we hit the light for assistance, and the nurse didn't come for over an hour. He was even sent home with meds for another patient. Shower Rooms :: I gave him all his showers (shower rooms were always filled with solied towels and filled tradh cans with not tissue in those restrooms), got him dressed, and changed his bed sheets (I took the clean linens from carts left in the hallways). Housekeeping only cleaned his floor twice in a 2-week span. Even his trash can was not emptied but once every few days. Dietary department :: pics speak for themselves ! I provided him meals every day because of the awful in-house food. The moral of this review :: send your loved one to a different facility ! The STATE should have been closed this place down. The smell is one you can not get out of your memory amongst the other issues that have happened.