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Michelle Inman

We have had my aunt in the Franklin Grove Living and Rehab Center twice, with this 2nd time looking at long term. The care and administration teams have been so good with her and advocating for her. My aunt is happy staying there, which says a lot because she was not sure about moving into a long term care facility. It has reduced my families stress knowing that she is being well taken care of.

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Dianne Crawford

I received excellent care during my stay at Franklin Grove 4/12 thru 4/30. Had PT OT five days a week! The entire PT staff that I dealt with: Chelsey, Kristina and Bill were terrific! Nurse Madison took time out to console me when I was first came in. Shyanne was the first CNA that came to introduce herself and told me she was going to do her best to take care of me. And take care of me she did!! I can’t remember all my CNA’s but Emma, Julia, Monica, and Teeya were great to me! I wouldn’t hesitate to recommend Franklin Grove PT/OT to anyone!

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Ereka

My uncle had great care here. The staff was very accommodating and available for his needs. The social worker was helpful when we had questions and followed up with the doctor for us when needed. I would recommend this facility, as he got better care here than he did at the local hospital he was in before being transferred here.

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Jaclyn Seyller

If you are considering Franklin Grove, let me tell you about my experience. My grandfather was here for over a month. And while he was there, they threatened him to not give him pills. They were very rough with him. So when we finally got him home, he was all bruised up-and-down his sides. They didn't Care to take care of my grandfather and they were only there for a paycheck. I think that there was only one nurse that actually truly cared to take care of him. I wouldn't recommend them even to my worst enemy. And if you truly love your loved one, then do not send them here.

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J and M Z

Would rate this facility a zero but there are a few fabulous nurses and some great staff that do try their best to care for a loved one. Be sure to get everything in writing as Administration seems to have a limited memory. If you plan to put a loved one in this facility, ask many questions. Here are a few items they will not take responsibility for: lost or smashed sets of hearing aids, lost glasses, clothes, shoes and personal items. If a patient falls 5 times, they will tell you a patient has a right to fall when you attend a Plan of Care Meeting. Took 6 requests to get ants crawling around in the room. Phones down 6 weeks in resident's rooms. The Plan of Care meetings are non-productive as whatever they say they will put into effect is not shared between shift changes so the staff from afternoons have no clue as to what was discussed with the day shift. Someone from the facility will come to your home and give you a great sell but it's not what they say it is. Once your loved one is there for a while the Administrative Staff sure knows how to fast talk and make many excuses, but their solution seems to always throw the seniors under the bus. Be careful with this facility and know that they also have facilities in Oregon, IL and other locations.