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Tiffany Love

Lord I don’t even know how to explain this , so basically, i came into this facility to do an application and had a conflict with the lady at the front desk, for the now would be a 3rd time. she has lied to me several times and trashed my applications. I made a review on this facility 3/25/25 and was contacted by owner, which I thought everything was resolved and I was ask to come back in today 3/26/25 to talk with him about a possible position. I was approached by the lady at the front desk she walked up to me and ask me why did I lie on her to Tommy. I told her I’m just here to do an application and that I didn’t want any problems she continue to stand and stare at me as if she wanted to attack me. She had two other girls at the front with her that didn’t say anything but stare…. I will be reporting further on this facility this place is trash please stay away.

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Patrick Brooks

11 January 2024. My mom is transported here for infection wound care and rehab plus memory care. Oh boy, what have I done? My first choice of facility she was turned away after they heard of her explosive Dementia out burst and aggressive behavior. 2nd choice, no rooms were available. Then this place which was my 3rd and last choice, which now I wish I shouldn't mention at all. The room reminds me of my Navy boot camp days which is not much of anything to brag about. Four beds to a room. The occupant the next bed over seemed to have a worser personality disorder. It has tv but I'm not sure if they work or turn on.

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Denise Miles

I don’t know who is giving this place 5 star rating because it’s absolutely the worst place to place your love one. Please do not place your love ones in this place. My dad was in there less than a week and he died. They did something to him. They need to shut this place down for good.

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LaVaysha Davis Cooper

Sad place. My mom was here for 18 days in Jan. She was told that this was a rehabilitation center and that they would care for her. She was in stage 4 cancer and was trying to get better for chemo...that never happened. She passed Feb 1st. We constantly pushed the staff to watch over her. She wasn't getting enough food so they started her on Ensure... about a 2oz serving. That was not enough to help with her nutrition. I was constantly bringing her food and drinks. Unresponsive doctors... over worked staff. .. although one young lady was helpful,(believe her name was Diamond ) so many others turned their backs on her. My aunt and myself kept constant contact with my mom, visiting often...but we pushed the staff over and over to check on her. .. she couldn't do anything for herself anymore and needed help. The sad thing is, they complained that my mom was being rude or pushy, but she actually was going through terminal restlessness!! No one was able to diagnose her except for Hospice... they ignored her. She went to Ingalls on a Sunday morning and when we came up to Alden Heather to get her things, they had already cleaned her stuff out and NOONE could tell us where her belongings were. We were up there 3 times to get her stuff.... In 3 days mom was gone and we still had to wait for them to find her belongings.... Disgraceful place!! People don't want to be placed in a nursing home.. I can't think of anyone who says, take me there and leave me there... nope... but if they must be there, TAKE CARE OF THEM!!! I looked at this post again to see if there were any responses a year later and I see that the OWNER responded to everyone but me. Interesting, since this place put us through hell. I pray that you can take care of your loved ones better than you took care of my mother. I wish Gods blessings upon you and hope and pray that no one ever has to deal with what we had to.

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Dylan Rieken

Not too great of a place. Unprofessional staff and they will do everything they can to suck you into this place and it's not worth it. The care is terrible and the facility is not controlled right. I expected a lot more out of them and I was disappointed in how much they lied to me before to get me into this dirty place! I will be in contact with the IDPH since I have proof my wound care was not done and the cleanliness of the facility was not to state standards. And also the food safety control with the food. Was not the right temperature which could of made one of the residents sick. There in for a rude awakening! Bout time they shape up or close down. I've seen better and this was by far the worse. They should be ashamed of them selves. Keep up the horrible work staff. Continue to hiring managers that do not know what there doing. Hint hint it all starts with Firing your managers without good managers you can have a good staff just saying from experience :)