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Fidelia Ramirez

Horrible experience my mom had there, apparently “Short staff “when my mom needed help nurse showed up like half hour or an hour later to assist her specially when had diaper on! !! Seems like they hated working there!!!

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Marshauna Robinson

Aliyah Nursing Home – Highwood, IL I recently visited Aliyah in Highwood, IL to pick up the personal belongings of a deceased family member. This was already an emotionally difficult experience, and unfortunately it was made significantly worse by the behavior of the front desk staff. The man at the front desk, Jesus Estela, was extremely unprofessional and dismissive. He avoided eye contact, rolled his eyes, and spoke in a condescending manner rather than addressing me respectfully and directly. His gestures and tone made it very clear that my presence was an inconvenience, despite the sensitive nature of why I was there. As a grieving family member, this treatment was both hurtful and unnecessary. What made the situation even more frustrating is that the process itself was very simple. All that was needed was communication with Jennifer Strange, the administrator, who already had my loved one’s belongings secured in her office and ready for pickup. Instead of providing clear guidance or assistance, I was met with attitude and disrespect at the front desk. There is no excuse for treating families this way, especially during moments of loss. Nursing homes are not just medical facilities—they are places where families entrust their loved ones and expect compassion, dignity, and professionalism, particularly after a resident has passed. I hope Aliyah’s leadership takes this feedback seriously and addresses the lack of empathy and customer service displayed during this visit. Families deserve to be treated with respect during one of the most vulnerable moments of their lives.

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Nelson Tate

My name is Nelson Tate, a close friend of Scott Blaney - Rm. 321. I must complement CNA - Fina, RN - Pattie, RN - Fade and other members of the team for the care you are giving to Scott. Aliya is a tremendous improvement over his last skilled nursing facility. Thank you for giving him a good shave, which positively affects his attitude (pictures before & after). Please continue to rehab and strengthen the right side of body. Thanks again for all your assistance, take care and God bless🙏🏽

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Beverly Fleischman

I have spent a month at Aliya in Highwood recovering from a pelvic fracture. When I arrived at the residential/rehab facility ,I was totally immobile - the caring staff brought me back by restoring my ability to walk with a walker and return home with confidence of my recovery. Special thanks to the therapists , Kate & Natalie, CNA nurses, Airin , Luis, Cassidy & Carmen. Also appreciated the caring staff: Melo,Karla,Jennifer, Brenda, Aurora, Angel, Andrea & Brenda. I would highly recommend this skilled nursing facility if you needing care after a hospital stay.

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jojo stewart

6 month check in My mom has been living at Aliya of Highwood for 6 month now since she can no longer live on her own and requires more care. We had many concerns when we had to put her into a nursing facility but we are so happy with the care my mom has received thus far . Her Nurse's, Natti & Ade have been so wonderful & take great care of my mom & always greet her with a smile & keep me updated as to how she is doing. They are also very responsive to any questions or concerns that I may have regarding my moms care/health . My mom is lucky to have them caring for her & so are we ! Her CNAs especially Justino , Irena & Ivan take such great care of my mom , she just loves them and they are always very respectful towards her and patient with her. Melo & Victoria in admissions been great to work with as well as Whitney in the Finance Dept. The place is very clean inside as well and the housekeepers do a good job of keeping it that way . Aurora , Angel and the rest of the activity staff always engage with her and make sure she is part of what’s going on . The residents are very respectful of each other as well. The food could use some improvement but overall my mom’s care is what’s most important . I feel so lucky to have found Aliya for my mom & when I leave after visiting with her, I go home knowing I don’t have to worry because I know she’s in great hands. I looked at five other places before moving my mom here and this stood out over all of them. The Staff here deserve 5 stars! Will review after a year as well.