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Thomas Craig

I do not post reviews however this rehab center deserves more credit than it gets. This is the second rehab center my dad has been at and it blows the previous place he was at out of the water. My dad was completely against going back to a rehab center but after serious convincing he agreed but he was extremely hesitant and was not happy as his previous experience was not a positive one at the other rehab. Our experience at Victorian Village has been the complete opposite. The staff was incredible to my dad they changed his way of thinking about rehab centers, and he let his guard down and did so well in therapy he may be moving better now than he was before. No one wants to go to rehab, but if you have to, this is the place to go.

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Tara Smith

This facility is wonderful! My mother had the best care from all of the staff. I wish I could have thanked each staff member individually for being so caring during a difficult time for my family when emotions were running high. They showed what true compassion and kindness is and, in this day, and age that is hard to find. From the beginning of her stay till the end the staff kept us informed on what was going on with my mother. Any questions my brother or I had were answered quickly and with great detail. My mother also enjoyed getting to socialize with other residents even though it did take her a few days to come out of her shell, but with the encouragement of staff members she decided to have her meals in the dining area and participate in the activities. I hope the staff members that worked with my mother get the recognition they deserve. It seems that now a days everyone is so quick to point out anything negative that they forget to see the great things that are going on around them. Again, thank you to all of the staff at Victorian Village for the care you provided my mother and the comfort you gave my brother and I. My family will be recommending your facility to everyone we can.

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Karen Moore

Not a good place. Food not good at all. Leave patient in room for hours by themselves just bring nasty food and leave. A person named Janet ( giving my mom meds) thought she can talk to mom any way she felt like. She spilled wound care meds on my mom's shoes can't get it off. So think twice before sending anyone there. So you don't see your loved one crying. Who normally doesn't. Really contact me you know how. My mom went home had to go to hospital 3 days after being home and passed 2 days later. But do they care. Lost her rosary ruined her shoes. HORRIBLE DONT GO HERE.

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DONNA DUDEK

I came back to this place in July 2025 because I had the best service in February 2020 just when covid was starting. This place during this visit was nothing like my visit in 2020. My visit in 2020 was outstanding and this visit was worthless. It often took the nurse's aides 20 to 30 minutes to answer a call light and then after they did I waited a few hours after that one time for some Tylenol. In addition, we were allowed only showers twice a week. There were a FEW outstanding workers in rehab and CNA and nurses but for the overall visit I felt I wasted my time there and was not getting enough rehab. I felt like I was in a nursing home and not rehab. Rehab was not very long and one of the sessions when you did get it had to be a group session which was a waste of time because the others were taking away from your time. There were two days a week there was no rehab at all and just sitting there without getting any help to get better. I was totally disappointed I did not get service like I did in February 2020 and would have not chosen this place if I knew this. I was able to get out of this place very quickly. February 2020 I believe in 5 days but this time I felt like they milked my Medicare and insurance to the fullest and kept me there as long as they could without much help. On my discharge I was supposed to get exercises which I never got. I called up three times and still never got them even though administrators were calling me because of my Review I gave them. They were telling me that they would help me if needed, but they didn't. They seemed to just care about their review. I forgot to mention that the food was okay and enough of it! There were only two choices of soda.

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Janelle Mitzner

I was at Victorian Village for rehab following an back and fractured sacrum. I was there for about 3 weeks receiving nursing, PT, OT, and ST services ordered by doctors at Northwestern Palos hospital . My experiences there were very good. From CNA on up. Food was very good and tasty. Snacks were always available. Staff always treating as family. Interaction was encouraged among the residents. Dining at the dining table was a way to bring about the feeling of "family ". There were a couple of nursing issues at beginning and end of my stay made be unable to score a 5. I have been recommending VV to quite a few others.