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Brandon Gwartney

This is the worst place that I have ever witnessed. If be you truly love your family I would not bring them here. I am currently trying to get my family members out cause they miss treat them they let them sit in pain all the time. Goes through their room like they are inmates at a local prison. complain cause the patients have accidents and have to be cleaned up. They will not reach out to you if your loved one has fallen or get sent out by a ambulance. the dr there does not care about the patients there at all. the staff just see your loved ones as a pay check and that’s it. would not recommend this place at all.

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B Miner

Having a hasp and lock on a drawer will not deter thieves here. Having a lock box with a combination on it will not deter thieves here. Having a wheat serpentine titanium chain with keys to the locks around the neck of the patient will not deter thieves. Staff wrote the combination on top of the lock box. Items gone include two new Phillips Norelco Shavers, 3M Works Connect headphones, a 12 outlet tower surge protector, a leather billfold with identifying information, macrame necklace with turquoise, Paracord bracelets, titanium ring, and more. The lock box and drawer were cleaned out. In meeting with and speaking with former residents and family, the general consensus has been that some staff at this facility "are nothing but thieves", and vultures. It's generally larger ticket items going missing, instead of what would be the more understandable forays of other residents, and items recovered. Thefts often occur of items under lock. What wasn't taken was destroyed. Moving to Springfield, the Roku TV was destroyed. The small dresser/TV stand is fractured and broken. Legs were broken off of the plastic 3 drawer set. TV was "replaced" with inferior product with no Roku. One does not have much going into these places. It's traumatic, the place is dirty, nails go undone, feet aren't looked at or tended to regularly, people are left wet or soiled for lengthy periods of time, despite asking for assistance Call lights can go unanswered for protracted periods of time, like hours. Call lights are often just switched off without staff interaction. With staff present in the room, resident asked for help with slipping and falling out of bed. Resident was ignored for 15 minutes. Not a single verbal response. As staff were leaving, patient asked them to please help. Staff said that they would be right back. 45 minutes passed. Patient used the call light. Half an hour later, the aid flipped off the call light, saying from the door that they would be right back. Another 30 minutes passed before trying to hold the position in bed became too much for patient to bear, they were slipping, and became alarmed. A call to the nurses station resulted in being screamed at in rude and hostile manner, with the insistence that staff were just in that room. This was untrue. The two staff involved in ignoring high risk fall patient never returned or helped. I was on the phone phone with patient for an hour and a half. There is significant patient care information that is not passed between Arcadia facilities. A big one is bed type. A patient requiring a high -low bed will be placed in a broken down hollowed out, rotten spring piece of ancient and overworn junk with a lumpy and decrepit mattress, no matter the pain, spasticity, mobility issues, or hardship to the user. As a for profit entity, Arcadia seems to be saving it's pennies by running as few staff as possible, cutting corners on housekeeping, and food items. The Kool aid served is so watered down, it is barely tinted in color with no sweetness. Coffee creamer and sugar are treated .like precious commodities. If a resident is too sick, tired, foggy, or forgetful to ask for sweet or cream, they will do without. This applies to 3 Arcadia facilities in Springfield and Jacksonville. They do not put individual preferences on the meal ticket. This is not dignifying or helpful. Not everyone in facility can or will ask, for a variety of reasons. I think that the owners of Arcadia embrace the decrepitude of their facilities, the long-term signs of deferred maintenance, dirtiness, not accommodating dietary preferences, the use of beds that should have been landfill long ago, and thefts as employee perks, as cost saving measures. There are good staff in the minority, evenings and weekends. TikTok takes precedence. Beware of any disease specific specialty medications that your person is on. Arcadia Jacksonville will simply let them run out, because they "don't know what it's for". If it's autoimmune......

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Maegen Trone

Great staff! Great teamwork 👏 they strive to go the extra mile. The Patient's are happy. The building has made many improvements since under new management with Arcadia.

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Amanda L Paige

Perfect place to stash the relative you hate. Understaffed. Food served cold and barely enough or barely hits Nutrional guidelines. I am filing a complaint through the state. If I could give zero I would.Edit: After dad went to another facility we learned that staff would yell at him for using call button. At that time he had amputated feet. He was supposed to stay off ad they healed yet staff here did not want to assist him aka do their job.

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Faye Wahlsmith

This place is disgusting! There were 5 of us that had to share a bathroom, it was a double door toilet. They knew that I was coming and they had NOTHING in place for me. I was needing a wound vac , wheelchair, hoyer lift, bedside camode. When the ambulance put me in bed and there I stayed through the night , mind you I got there at 5 pm , didn't get insulin or meds until lunch the next day. I was in a room with a lady that evidently had a stroke her name was Marsha, she would yell for help and they would ignore her for along time. She also had the only tv in the room, and it stayed on one station all day and night. There was one woman that spoke to me that made me feel like it was going to be ok and her shift ended not long after I got there, and I never saw. her again. So if you love and want care for your loved one PLEASE DON'T SEND THEM THERE! My daughter called sev