CITADEL CARE CENTER-KANKAKEE is a Medicare-certified nursing home located in KANKAKEE, IL. CMS overall rating: 4 out of 5 stars. Google rating: 4.2 out of 5 from 82 reviews. Accepts both Medicare and Medicaid.

CITADEL CARE CENTER-KANKAKEE

kankakee, ILMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Limited Liability company

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

900 WEST RIVER PLACE

KANKAKEE, IL

Kankakee County

Service Area

This nursing home is located in Kankakee County and serves residents in the IL area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Health Inspection RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Staffing RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

CITADEL HEALTHCARE

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.45 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.40 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 22.2% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 34.1% / Industry Avg: 35%

≈ At average (lower is better)

Google Reviews

4.2
82 reviews
Amy Lewis

Amy Lewis

Was not impressed with the facility at all, the only thing that looked well kept was the entrance. The walls in the room had paint peeling extremely bad. The restrooms needed some repairs and upkeep. The nurses are friendly but do not seem to really care and just allowing patients to be left alone. Spent several hours there with a family member and was checked on once when I arrived. I had to go find a nurse for assistance which never ended up coming. He needed changed, used the restroom, wanted help sit up or even roll him over. May have just been a bad first impression but I would do your homework if thinking about sending a loved one here.

Verified Google review
C Mo

C Mo

I wish I could give no stars. My mom stayed at citadel of Kankakee and they abused and neglected her. She had bruises on her face, a black eye and bruised legs and foot. And no one knows what happened. My mother can’t walk so there’s no way she fell on her own. The lady over business office MAk…. Covers up and claim they don’t know anything. I normally don’t do reviews but I wouldn’t want anyone to experience what my mother did. They’re only concerned with getting five stars by lying and covering up. If you love your love one don’t put them at Citadel of Kankakee.

Verified Google review
Michelle Mer

Michelle Mer

Wonderful staff and management!!! The staff and management are compassionate, helpful and respectful to the people they take care of. Everyone there goes above and beyond for their residents care and concerns . When a staff or resident needs something everyone steps in to help. I highly recommend this place!!

Verified Google review
Fred Gyles

Fred Gyles

The director is amazing and professional! The staff’s very friendly and professional, very helpful even when they are short of staff. The place is clean and welcoming. All staff in every department was friendly and professional. They took excellent care of our Aunt in the memory care area and the staff is great! Thank you all for your service and care.

Verified Google review
Jess D

Jess D

I have had the pleasure of working with this amazing team. They show great attention and care to not only their residents but to the families. Their support and dedication makes a world of difference. Every interaction I have had with their staff is always welcoming and friendly. From walking in the door to down each unit, the cleanliness is remarkable. They take such great pride in their work and it shows! I feel confident knowing residents and loved ones needs are being fully met. Amazing job to the team at Citadel of Kankakee!

Verified Google review

Reviews from Google Places for CITADEL CARE CENTER-KANKAKEE. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.