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chere loury

We had a wonderful experience one of the better facilities we’ve ever experienced. DAD had a stroke 12 years ago. We’ve been over 24 rehab rehabilitation centers your number one out of all of them. A lot of them don’t take the trick that had emergency surgery last year the 24th he’s dealing with the trait as we speak. I really appreciate your support And the care that you’ve given my father over the last few years thank you and you have a restless. We cannot find anything like you here in the state of Illinois once again thank you and we appreciate you

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Paul Moravek

My experience with Bella Terra has been wonderful. Everyone there has been a delight to work with. Linda, the receptionist, is very helpful and cheerful. Christina and Kari, Administrator and Admissions Director, made the whole process seamless. My Mom is being well cared for. It has been a great comfort to know that the people that work there really care. Sincerely, Paul Moravek

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Megan Foran

I was very scared about being a patient in this type of facility. From the moment I was brought in until my last day Cristina made my stay more pleasant. She goes above and beyond. Cristina is an awesome CNA and I see that she cares for her patients. Cristina is a hardworker. Even my dog likes her. The food was great and room kept clean.

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Marianne Trifone

My experience at Bella Terra was a nightmare. I wouldn't send my sick dog there. Of course their webpage only shows positive reviews, but that page doesn't tell the truth about them. Their food is terrible and full of grease. The PCP I was assigned to was the most arrogant and rude male doctor I've ever had. The nursing staff is understaffed, but unprofessional too. I heard 1 nurse tell me there's no allergies to adhesive, another tell me to quit picking at my incision and another say she didn't want to be my nurse anymore because I needed too much care. I was left in my feces once for almost 2 hours, instead on cleaning me my incision was retaped, I got a severe incision infection and had to be rehospitalized. An aide told me a male resident had been sitting in a soiled diaper for 4 hours because they were too busy to change him. The head of nursing had told us correct supplies were ordered for me, but never were. They add services you don't need, like speech therapy. It may look nice on the outside, but the inside care is horrible. I would never go back and would not recommend them to anyone.

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Joanna Mendoza

Bella Terra is a horrible place to put your loved ones. Please don’t place your loved one there do your research. My farther was placed there for rehabilitation services and was treated horribly by staff members. My father never received the proper therapy or rehabilitation services he needed. There is no communication from any of the staff members if you call the nurse stations no one will ever answer and if they for some miracle answer the phone they will never have any information for you as no one ever knows anything there. We spoke several times to the social worker and administrator to address our concerns and they were no help. They have volunteers that come out to “help” them but they treat the patients horribly and the administrator pretends she has no idea who these volunteer people are or what they do to the patients. The food is horrible and they don’t cater to the patients medical needs. My father was on a wet or purée food only as he had issues swallowing and at risk of aspiration and he was given dry bread and dry food on a regular basis even after we addressed it with them and was not even given water because they did not want to change him. My father needed assistance with eating because he had vision loss and had weak hands due to medical conditions and staff refused to help him eat and even ripped the sign off his room that stated he needed assistance so they can later say they were not aware he needed the help. My dad would drop food on himself and the floor trying to eat his food and his room would never get cleaned. His room had aunts all over the place and when I asked for it to get cleaned they said the cleaning crew had left for the day so the nurse handed me wipes and said I can clean it if I wanted to because it would not get cleaned until the next day. The next day it was exactly the same no one ever cleaned it. My dad had horrible bed sores because they refused to move him or change him for weeks due to an insurance issue that they didn’t know or bothered to ask about his coverage so they figured if he has no coverage we are not attending to him and he did have coverage I don’t know how they run a facility without knowing how to properly verify insurance coverage. My dad was rushed from that facility to a hospital where he ended up passing away a few days later from the horrible conditions he sustained at Bella Terra. My dad was not given his proper medications needed at Bella Terra and until this day we have never received an answer or even a follow up from the facility. Shame on Bella Terra and their staff for treating people like this I can’t believe how this is allowed as they take advantage of the vulnerable elderly and disabled that can’t fend for themselves.