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Clarence Howard

To Whom It May Concern, I am writing to formally express my serious concern regarding the care and conduct of staff toward my mother during her stay. The level of service she has received is unacceptable and deeply troubling. Her call light remained on for over an hour without response, despite clear need for assistance. Even more concerning, staff members have spoken to her in a raised and disrespectful manner. No patient—especially one in a vulnerable condition—should ever be yelled at or made to feel like a burden while receiving care. This situation reflects not only a lapse in patient care but a failure in professionalism and compassion. I am requesting immediate involvement from the Patient Relations team and prompt administrative rounding on this unit to address staffing behavior, responsiveness, and overall care standards. Please consider this matter urgent. I expect a follow-up regarding the actions being taken to ensure my mother’s safety, dignity, and proper care moving forward. Thank you for your immediate attention to this matter.

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Renee' Fizer

Very poor help there. A CNA forced my amputated leg into a too small sleeve causing me to be in Rehabs for almost 2 years. They sent me to a Senior Mental Hospital so they could do an "Involuntary Removal" of me over money issues. I just got a call from a Social worker there last week stating they found some of my mail in their basement. It is a Federal offense to delay someone's mail. I will report it today. Administration also put a very disruptive patient in the shared room with me. Someone who had been kicked out of other facilities repeatedly. I had to put myself to bed by lowering my bed and crawling into it more than once. I called the LaGrange Police for neglect more than once. They were very nice. When my items were packed and forwarded to me, items were missing. They did not allow me to return to pack my own items. At the Geriatric Mental Hospital, there was a constant pressure to have you add Psychotropic drugs to help you "sleep". I did not need or take. There you have to participate in the things they do 3x a day. If you are not taking any of the drugs or misbehaving, they have to release you after 10 days. I got a threatening call from the Admin at Meadowbrook stating that I could return but she could send me to some place even worse in 30 days. I ended up at a dumpster fire rehab called the Waterford in Chicago. Lied to about that place from the Manager there. So ..

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Frank Schuch

My mother was a resident there and she was very well taken care of. Her favorite nurse was Mihela she was very compassionate and gave my mom excellent care. When I went to visit on a daily basis she was clean and looked great considering her circumstances.

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Johanna Gonzalez

We were so happy with how everyone treated our mom. It made us so comfortable and her rehab was great. I would not hesitate to place my mom at Meadowbrook again. I’m very grateful for everything they have done for my mom. All the staff was wonderful and very helpful.

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Irene

The staff of Meadowbrook Manor of Lagrange did an exceptional job taking care of my father. The nursing staff was fantastic, nurse Mary Shayne was helpful during transition to home very detail oriented. I’m very much happy how my dad was taken care of. I would not choose any other facility. Thank you!