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Dzemala Vulic

Shellaney and also one CNA I don’t know her name, but I can point her out if I see her I have been giving the residence marijuana when they go out for smoke. I feel like I was trying to figure out if this is really true or not so I checked my grandpa’s bag and he had marijuana in it and there’s no way that it could be from anybody else but her because he is always conversation with her and I don’t have family. I’m the only one that visits him. He lets her use his guest bedroom to party and drink alcohol with her friends please contact me back for further information

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Bryan (Joliet, IL)

Not Good. Incompetent Management team. I'll keep this review short. This facility has a EVS Supervisor who does not follow through with her word, and is just plain nasty. If your interested in Beacon Hill they have a 2nd location in Downers Grove, maybe 10 miles away if that. But, do yourself a favor and run from this Lombard location. Other good considerations: Franciscans in both Downers Grove, & Lemont, also Story Point in Romeoville with safe underground parking, all close, and ran much more professional. Beacon Hill in Lombard is old, nasty, and has a management team that is unresponsive with no compassion whatsoever for residents, or anyone else who walks in the door.

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nadia jaques

My 99 year old Mom has been living in an apartment at Beacon Hill for well over a decade. The community here is terrific! Welcoming and friendly. Tasty food and activities galore. Then Mom.got sick about 2 months ago and ended up needing to be in Health Center area for rehab. ALL of the staff that has cared for my mother or assisted us in any way have been just wonderful. The physical thetapists are so great! Nurses and CNAs absolutely amazing! I'm SO thankful my folks chose Beacon Hill years ago!!

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Lori Boyer

The SNF medical staff was excellent, but the business side, and particularly those handling intake and insurance matters, were awful. Though assured by 4 separate staff including the intake director, social worker, head nurse, and finance director (all of whom were no longer employed there within 6 months of this event) that the error was on the part of the facility and they would correct their improper insurance claim filing, and despite their own doctor’s written verification and all needed paperwork done by me, my mother was charged $27.000 even though her Medicare was prepared to cover everything if they would simply have done their job to begin with or been willing to make the correction. After dead-air for almost a year (besides bills, which I responded to via phone and never got a person), they sent a highly unprofessional lawyer after my 86 year old mom, who finally settled because she was too unwell to manage the stress of going to court and didn’t have the funds for a legal battle. It is pathetic that the business side of this facility can’t match the professionalism of the medical staff.

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Janet Gozzola

My Uncle was a rehab patient at Beacon Hill in Lombard for a month. Not once did we have a negative experience. Everyone from the CNAs to the receptionists were so compassionate and helpful through every step. I would not hesitate bringing a family member to Beacon Hill! Thank you to all!!