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Krystal Johnson

My great Aunt was a patient here and received horrible care. She was given the incorrect medication, she fell the family was not notified until a day later . The staff repeatedly forgot to place the bed alarm back on her bed. If I could rate this place zero stars I would. This place should be shut down.

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Heather Camren

The first 2 years that my friend was here was acceptable. Then she was abused by a CNA recently. The state is doing an investigation, the CNA was dismissed, but management has retaliated against my friend, the victim of the abusive CNA. Management has been difficult and evasive with answering even simple requests. Ex: she needs an outlet to plug in two items. She can plug in only one item bc her roommate is using all of the other outlets. It has been more than 6 weeks of asking for an approved extension cord. Management won't provide one or allow one to be brought in. There are more serious issues that won't be addressed by management, but I will refrain from posting my friend's personal info. I will say that management has lied about my friend and her previous roommate. It is heartbreaking to see this abuse of power. They should not be retaliating against her bc she reported the abuser.

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Anonymous (Anonymous)

Great staff and friendly environment. I was nervous to put my mom here since you always hear horror stories when it comes to rehab care, however they have definitely changed my prospectives. It was rough at admission with getting comfortable to leave my loved one, but after calling and getting reassurance from the nursing staff that my mom was adjusting well, I was ok! She went for rehab but now that she has made friends, I don’t want her to go back to her boring apartment alone. I’m looking into long-term placement so she can continue to enjoy the festivities and activities provided by the wonderful activity team, the meals are fresh and hot, and the therapy department takes my breath way! If you’re looking for a rehab stay for your loved one, please give them a call. I promise you won’t regret it!! 🤗

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TINA UDDIN

My sister admitted in Bella Terra Lombard, ILL 2 months ago. My sister broke her hip bone she can barley put her feet on the ground to walk Physical Therapy Crystal she did the amazing job on her and help her walk, and exercise. My sister is not a very easy patient to work with so I appreciate Crystal took her time to help her. 3rd floor nurses Cindy, Versha, I forget one nurse name she is African American with golden curley hair she is very nice to my sister my sister miss her alot. CNA was very excellent they put her to bed on time. Food was great my sister gain 10 pounds. Bella Terra in Lombard one of the clean facility I ever seen. My sister can walk now take stairs up and down and my sister back to same way but much better and stronger this time. I will highly recommended every one to come to this facility if you can afford it. Very expensive place but its worth for your loved once! I am glad to came here its a room 317 is lucky room my sister get the room all my herself did not have to share the room no body thank you Bella Terra Lombard , ILL

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Emily Dones

We had high hopes when selecting Bella Terra as a rehabilitation center for my 63 year old mom who was coming out of the hospital from a kidney injury, needing dialysis and PT/OT. We arrived around 4:40pm on a Friday. Were not greeted, had no idea where to go. We were put in a shared room, not ready - no bed sheets, things were not plugged in, clock broken. I transferred her to a wheelchair so our driver could leave, he whispered, she shouldn’t stay here. We asked for a single room but they could not guarantee one. I wheeled her around since we were not being helped, they offered her dinner. Not good food quality. They did not seem to have any paperwork from the hospital, we gave them our discharge packet and medications. Her medications are a lot but for a skilled nursing facility, it seemed like there was a lot of confusion. We came back to the room awaiting instruction but never received anything. Asked to see charge nurse, no one came. At this point her sugar was 450 and checked numerous times, we asked for insulin, never got it. It was 8:30pm and no word on nightly medication. By 9PM, we decided to leave. As we were leaving, the charge nurse came down, no clear idea on when she would have her meds, she wouldn’t be able to see a doctor until Monday. I’m not even sure we were admitted, but she signed an AMA anyway so we could flee. If she were to have a stroke in the middle of the night, I feared for her life. Bad level of care, understaffed. Our CNA seemed like the only one helping us. I would not bring a loved one here. Beware.