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nadine Ferguson

OSF hospital sent a referral for my 91 yr old mom for rehab. She was denied they would not give the hospital a good reason. So the place must discriminate against older people. So they must not be able to give the proper care they are bragging about.

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Andra Nagle

My mom has been at East Bank for over 4 weeks and I am amazed by the staff treatment, the rooms are cleaned and beds changed daily with outstanding service. The food is also great. Excellent communication from staff providing information to me sometimes multiple calls in a day and that is quality service! Thank you East Bank

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Lori Martin

I had to do a rating so it is a one. This place I would not send my enemy. They are verbally abusive to patients. They do not come whenever you place your light on. I waited an hour and a half for assistance to the rest room no one came. Finally I was able to get there myself. While in the restroom someone came into the room and turned off the call light not even checking to see where I was...empty bed, fall risk patient, did I need help? Watch out too, they left the patient roster in my room with notes next to patients names, some not too nice. I have proof plenty of proof of their negligence.

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sandra wolfgram

PT at east bank is excellent. However care wise it sucks. Some of the staff NA’s are very good as are the staff nurses. Any of the agency people need to take classes on how to treat people. I have been ignored and left to lay in my wet bed. They walk in and never say a word. They act like they hate the job and doing the work. Not fond of the food. You ask for something else to eat and get the opposite of whats ordered. The housekeepers are the best. They are helpful, friendly, and willing to help. I would have to think twice before coming back here again.

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Gabriela Ruszczak

I first got to know East Bank back 2013 when my developmentally disabled little sister first needed short-term rehab. I was absolutely blown away by the quality of her care and the genuine, loving atmosphere of the ENTIRE staff. Each time Angie needed rehab East Bank was the ONLY facility I would let care for her. Fast forward to 2021 and I had a work related injury that would require extensive rehabilitation. I chose East Bank as my facility and for the six weeks I was there received the very best care as well. Everyone from nursing staff to housekeeping made me feel like a guest at an upscale 5-star resort while I recovered with help of the highly skilled and enthusiastically caring rehab staff. Just the fact that many of the staff have been there for years and not months speaks volumes. Personnel come to work there and fall in love with the atmosphere of the center. As a result calls are answered quickly and the entire facility is spotless.. The food is amazing and the dishes are made-from-scratch. I got better far earlier than was expected due to the exceptional rehabilitation I received. So now, in 2022, when my partner required rehab services after a stroke there was only ONE option - East Bank Center!