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Barbara Bundren

My sister lost her leg in a nursing home in Mt Vernon. She was currently placed in ICU in marion hospital. Because she had a very high temperature and a raging UTI. They finally sent her to the hospital. Integrity you need to do better!!! What happened to caring for people? I love my sister Donna with all my heart ♥ Get on it people because I will get an attorney!!

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Coleen Hubbard

My husband has only been there a month and they have forgotten to bring him dinner 3 times in the past 2 weeks. When the staff is made aware of it, they go to the kitchen and they just through whatever they can find on a tray. It is always ice cold and unfit to eat. If I did not go visit him everyday and either bring food or make some microwave mashed potatoes or Mac and cheese, he would not eat. There is a lack of communication between staff. Some of the people don’t care at all and barely provide care. The bare minimum is done most of the time. There are some that are very caring and will help out but sometimes they are limited on what they are allowed to do.

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Kristy Adams

My father in law was scheduled to stay 11 days at Integrity Healthcare in Marion. He is a 76 year old Veteran with Parkinson’s and Dementia. He arrived on a Saturday morning. I was able to visit him the first time on Sunday at 1:30pm. When I got there it stunk really bad and he was still wearing the jeans he arrived in the day before and he was all wet in the front. He needs assistance with hygiene and because he has dementia he forgets to go to the bathroom regularly because he can’t hold it. So he had wet himself and was in day old clothes and I asked someone to change him and within 5 min two nurses were in to clean him up. But it was so obvious he had wet himself I wonder when the last time someone checked on him. A friend checked on him on Thursday and he was soaked in urine and his bed was soaked and the floor had urine on it. It smelled terrible and the floor was sticky. She complained and they got people in there to take care of him and the room. But I wonder why it keeps taking a visitor to get action. He wore the same shirt for 5 days with stains all on the front because he often ate laying back. They would change his peed pj pants and leave them on the bed with him instead of taking to wash. On the day we checked him out he had a yummy looking dessert but after looking at it I noticed it was moving. It was covered in ants. When I brought that up to the nurse she sort of blamed the resident by saying “that’s why we don’t like feeding them in the rooms” but I saw them feeding other residents in their rooms. Not all residents can make it to the dining hall. They also told my mother in law that they were welcomed to bring snacks but it wasn’t even our snacks that attracted ants because they were prepackaged. It was their desserts. Not to mention there were ants in his bed. So he literally had ants crawling on him as he was laying in bed all day. It’s just so upsetting. They took his potty chair bucket and lost it. In fact that portable potty was supposed to be set up day one because he has a hard time getting to the big bathroom and all week I kept reminding them. Could I have done it? Sure. But it was their JOB to take care of the residents. He has dementia. He can’t be left for 2-3 hours between checks. His brain resets every 30 minutes. He was neglected off and on all week. I would not bring your loved ones to this place. It stunk. There’s ants and who knows what other bugs. They use your belongings for other residents.

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Marilyn Melton

This facility is very poor. My mother was placed here for long term care. On her admission day, we had several staff coming in telling us all the ways they were there to help her, she was assigned an advocate that was to visit her daily to help with day to day concerns. We were so impressed on that first day. And then after that, things went down hill. My mother was legally blind and very hard of hearing, we repeatedly told staff this in hopes that they would interact with her differently (i.e. keeping call light within reach, telling her where things were on her table, explain what they’re doing before starting, calling out her name first, talking loudly, etc.). They didn't get it! She was neglected! You could always find several staff sitting at the nurses station on their phones and talking, not in/out of rooms checking on people. There were a couple good staff but they were in the minority. The Therapy staff was excellent and the Activities staff was great. But nursing and the aides…..No one ever seemed to be able to answer basic questions like did she pee today (had a catheter recently removed, and frequent UTIs), did she get a shower, did she eat well today; no one would know---the staff didn’t communicate. My mother was normally alert and oriented and then for 2 days was confused, delusional and hallucinating due to a UTI-her nurse and the aid didn’t know. They never paid enough attention to her to know that she was different for 2 days. My daughter and I spoke to DON, early on in her stay, he said all the right things to us, things got better for a couple days, then back to the same. My daughter then spoke to the Assistant DON, and things got better for a day or so, then back to the same. Then my daughter spoke to the Administrator and threatened to call Public Health and things improved some, they assigned one aid to her case (instead of rotating different staff daily), put her on the “feeder list”, etc. But, by this time, my mother’s condition deteriorated significantly and she died a few days later. My mother was in her nineties and was on hospice and all we wanted was basic care, good care; nothing extreme, nothing out of the ordinary. We wanted someone to check on her, we wanted her to have something to drink, we wanted her teeth brushed, we wanted her to be able to push her call light. Instead, we’d find her slouched down in her chair or bed, we’d find apple juice or water that family got her still on her table the next day or she'd have nothing to drink; we found her teeth brown and her mouth full of gunk and her complaining of being thirsty—so much so that her mouth hurt and lips were cracked; we’d find her call light on the floor or on her table pushed away from her bed. Not until multiple complaints to staff and 3 calls to leadership and a threat to file a complaint with public health did we get bare minimum care…...and I mean bare minimum. I would NEVER recommend this place!

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LeAnne Kilman

Oh my gosh this is such a horrible place and getting staff to care for patients is not easy. They do not feed their patients like they are suppose to and my brother-in-law is very undernaurished (that coming from the hospital staff after he fell and got seriously injured, yet again!!). It is very disgusting and stinky. They leave him in his waste. The good reviews are not from loving family members. Staff gets paid and they do not do their job correctly. Heartbreaking! Furniture broken and ancient. What do they spend that money on?! Not quality care.!