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Nancy Bernal

This place is awful, do not trust the photos they are Ai. The facility looks nothing like this. My dad was sent here for rehab, I arrived prior to him and the room they assigned was not ready, there was plastic and duct tape on the windows, they furniture was broken, the bathroom was missing tiles and the sink was covered in rust. The staff left two sandwiches (bread and cheese) on the nightstand, I have no idea how long they had been sitting but I would never have let him eat them. The hallway had old food trays laying on wheelchairs, call lights on for hours. Once my dad arrived I asked for a chair so I could sit by his bedside and I was told they did not have any extra but I would bring my own folding chair when I visit. I then asked for a box of Kleenex and I was told they were out. My father is a fall risk and when I asked for bed rails I was told "All patients have the right to fall, you can speak to the coordinator in the morning, if he falls tonight we will place him in a chair at the nurses station". At one point I needed to go our to my car to get some of his personal belongings and was then locked out, rang the buzzer multiple times and no one ever came to let me in I had to call another family member to come to main entrance and let me back inside. Working in healthcare myself for over 10 years I have visiting multiple facilities and this one is by way one of the worst I have seen. Needless to say, I pulled my father out of there within two hours of his arrival.

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Marcus Watson

I experienced other people loved ones just sitting around moaning, sleeping, and looking lost while the nurses and aids stand there like hall monitors. My mother was there for short term, only for the facility to help her work on strengthening her legs. I walked in this facility to visit my mom seeing her half naked in her gown in the lounge area where the patients were watching T.V. This facility had my mom sleeping the whole day. When I try to wake her up, it seems like they drugged her. What really took the cake was when I was walking thru those double doors to visit my mom, she was in her wheelchair rolling out the exit doors without supervision. I asked my mom, "Where do you think you going?". The young lady at the front desk pokes her head up and asked my mom the same thing. The whole time, the young lady wasn't paying attention. She was knitting and facetiming on her phone, while she was supposed to greet customers at the front door. coincidentally, a young lady called me 2 days later to get feedback on how they are treating my mom and I just told her my mom was leaving the facility without no one noticing her. The young lady I talked with over the phone told she will take care of the situation and report her. Four days later, the young lady was back at front desk doing the same thing. All I can say about this facility is half the people there do not need to work there. I sent my mom to a nicer facility near me that is giving her the proper care she needs.

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crystal levy

Today's visit was the second of three planned for the month of Dec. The staff has been very accommodating, from preparing a setup location for the Caroling, wreath and Christmas card distribution by members of one of your resident's church community's Children's and Music ministry, to providing an assigned time in a conference room for a private time of prayer and celebration with the same resident. We are so grateful for the direction of Rena and Simone for facilitating our special interaction with Lin, our sister in the Lord, and the other residents who were able to join us in singing Christmas carols. I'd also like to acknowledge Jessica, director of activities for directing her staff to fulfill our needs from home on the day of Caroling, because of her illness. We thank her for going above and beyond her assigned duties! As a result, a joyous time was had by all!

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Karen Flores

My Uncle is a resident at Aperion Care Oak Lawn, and we visit him often. The staff is incredible, kind, attentive, and always keeping us updated on his care. The residents always seem happy and well cared for, which says so much about the environment here. They always take time to sit with my Uncle, talk about the news, or chat about whatever’s on his mind, making him feel truly valued. It’s comforting to know he isn’t just being cared for, but genuinely cared about. We’re so grateful for their compassion and dedication!

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Kim Morg

My Dad has been a resident here for 9 months. The staff are always attentive to his needs and he is more happy and social than being home all alone. The therapy team is absolutely AMAZING in getting him to move about with therapy. Tina is very helpful in scheduling and always gets him to his appointments safely and on time. The staff have really made him feel at home. My family is grateful for all they do!!