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Shanay Schnepper

This is the worst care facility I have ever came across. We weren’t greeted when we got inside and were talked to very poorly. My grandfather had bed sores and had a falling episode and it took staff over 2 hours for them to get to my grandfather even though he was pushing the help button over and over. Bedrooms weren’t cleaned like they should have been everyday. I don’t recommend this facility to you or any of your family members. My grandfather passed away in this facility’s cafeteria today 12/5/25. We went to pick up his belongings and the staff already had everything boxed up and ready to go. They had no right touching his things until family gave them the approval which wasn’t the case. His cane was missing until it was asked for and we got told that the nurse was on lunch and we would have to wait to get it until she got back. His walker which was paid for by my grandmother was told that the walker belonged to the facility even tho she paid for it. We are still missing a horse blanket that is his that we haven’t gotten back. If I could give this facility a 0 star rating that is what I would rate it. Every staff u seen was either sitting at the front desk or hanging around chatting with other staff. Clients were eating lunch today at 11:45 A.M and no staff was present at all during this time.

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Sarah Gosnell

Wonderful staff! All of administration is very accommodating with my other schedules like school and anything involving my kids. I actually left for a couple of months and could not wait to come back “home” to Helia!

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Tom Harmon

It's kinda weird truly, you enter I believe the side door with the arch? When you do the alarm goes off. I'm not sure there is another way? I get it I'm sure the alarm goes off in case someone wonders out? Really wasn't greeted and was looked at like I wasn't wanted to be dealt with but... I wanted to visit my Aunt. It all felt off putting and unfriendly. I'm a bit saddened by the whole situation, however Im sure it's a very tough job, I know I wouldnt have the heart or strength to work their... Bless you all for trying to take care of the sick.

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Mary Payne

My mom was here less than a week. We got a referral to get her out. Good luck finding an aide. I changed her dirty sheets and blanket, i gave her a sponge bath, i washed her hair and changed her gown. Her dentures were dirty and sitting on the end table. This was around 11a.m. In the rehab wing where my mom was, it is around 20 patients to 1 aide. That's what it was when I visited because i asked a worker. There is no way that good care can be given with those numbers. No way!! I left at noon my other sister came at 7:30p.m. and she was still where I left her. She ended up with a small bedsore from sitting in urine. You people need to hire more help!!!! (Update) This review led to a call from the administrator. After she said hello, she yelled at someone to get out. I assume she was in her office. Not very professional. She blamed the doctors for sending patients that they couldn't handle then I told her to take it out with the doctors. Excuse, because my mom was there for a broken arm. It says they are a rehab facility. So i don't understand why a broken arm is beyond their scope of care giving. I felt very degraded after this call, and i kept saying I stand behind my review. She said I should have said something. How? When you can't find an aide to assist. Don't even bother using your call light button as lights were on all over the wing. I stand behind my review.

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Tiffany Dunlap

I would not recommend this home for any of your loved ones if you’re truly interested in them getting better. Our loved one wasn’t in helia even a month yet and already had 4-5 horrific bed sores that weren’t healing and all of them were caused due to neglect and poor care!! The workers always seemed to be hiding and never wanted to actually come take care of the ones needing assistance and just let them set there crying out for help. I was NOT impressed whatsoever and I have worked in nursing homes for many years and I have never came across one quite like this.