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Cynthia Bettenhausen

The entire staff was attentive, kind, and caring. Every one treated my mom with dignity and respect. Her physical therapist (Arthur) did a great job motivating her to keep moving and get stronger .

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TRACY PRATT

My sister is here for rehab and the therapist Arthur has really help her get back on her feet. She now walking thanks to the Harmony team. Thanks to TeAndria the Admission Director for helping my sister transfer from Ohio back to Chicago. Before we know it she will be ready to ready to come back home. Thank you to Harmony Palos Heights for their help during this time.

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Rose Nava

If I could give this place a zero star review I would. This place smells and looks terrible. I walked through the front doors twice without signing in and no one noticed. As you walk through the halls you smell bodily fluids and can hear patients yelling for help and can see that there is no urgency from the staff to tend to those patients. I can only speak to what I saw myself personally that the staff gives you attitude when you hold them accountable and ask them for anything, the staff misplace items that you bring specifically for your loved one, they are understaffed and have other staff working in the front desk to fill in, I witnessed and was part of two HIPAA compliant issues one involving Lakeitha Day, RN Assistant Director of Nursing, and the facility ignores phone calls from the patient’s doctors office (12 calls and voicemails and no response), and patients go hours without being changed. DO NOT ALLOW YOUR WORST ENEMY TO COME HERE!

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Elanda Shannon

The facility is clean and most of the staff are pleasant and take care of the patients needs. The social services department is great. I feel Aaron does his job well and is compassionate when speaking to him. My son fell less than 24 hours upon arriving. I think his admission could have been handled better and possibly avoiding this fall.

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Linda Fields

Thank you Harmony Palos Heights Care Team, my mom was in room 105A. She/we loved everyone that helped me mom in returning home. The Care Team were very polite, patient, friendly, and respectful. Her doctor (Dr Ali), her nurses, Wound Care Nurses, PT, OT, Renee, Tre & Niece(RN) Administration were AMAZING. Her social worker made sure my mom had everything she needed to be comfortable once she got home. They treated my mom and our entire family with kindness and compassion. I know I didn't thank everyone by names, but I like to thank everyone of the staff for their hard work and support during her stay; however, their hard work and support will not be forgotten. My mom was in the right place at the right time. They are less impersonal, but more like family. I wouldn't hesitate recommending Harmony Palos Heights. My mom truly loved being outside and the dining room's patio allowed here to enjoy some fresh air and sunshine. This played a vital role in helping her recover. Thank you EVERYONE for everything.