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Dave Bagger

Better make sure you are going to the right Accolade HC if you consider Paxton, IL. My MIL ended up at their other “1 star” facility and we were totally unaware. I now question the entire organization across the nation. “This place is a nightmare”, quoted my mother in law.

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Julie Wilson

The caregivers at Accolade Healthcare of Paxton on Pells did a very good job of caring for my father in his final months of life. The facility was always very clean and well-kept.

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Joyce Mccullough

Some RN’s & Male nurses at this facility have no compassion. They lack communication skills, bedside manners & Carry an attitude as if they are better than everyone else. They are there for a paycheck only and it shows. Some RN ‘s are just RUDE and difficult to communicate with. Communication between business office and staff is Poor. Business office people are not friendly & hide behind their titles/office doors. My mom had several items come up missing/stolen @ this facility, they Acted like it was a normal thing that items were missing, they weren’t concerned & didn’t want to get involved. They tried washing a pair of leather, SAS shoes (San Antonio shoes) I paid over $150.00 for these shoes when I asked where they were at, I was told that they tried to wash them and they were ruined, they didn’t Offer to replace them. they didn’t care about the residents personal property. I would not recommend taking your loved ones here.

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Melissa hart

Complete Turnaround – Truly Exceptional Care After a heartbreaking and unacceptable experience at the sister facility on Fulton Street (a true zero-star situation), transferring my mother to Accolade on Pells Street has been nothing short of a blessing. The difference is immediate and overwhelming—in the best way. From day one, the entire staff has shown genuine care, professionalism, and compassion. I could name names, but the truth is that everyone here goes above and beyond—from the nurses and aides to the administrative and support teams. They treat residents with the respect, patience, and dignity they deserve. My mother is now thriving. The physical therapy is excellent, the meals are nutritious and well-prepared, and there’s a wonderful variety of activities that keep her engaged and smiling. Communication with our family is consistent and thoughtful, which gives us peace of mind. Thank you, Accolade on Pells Street, for restoring our faith in elder care and treating our loved ones like family. I only wish we had found you sooner. Melissa Hart

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Alexis Nava

Accolade on Pells is such a fantastic facility. They provide a comfortable environment that creates a home for everyone there. The inside and outside alike are both beautiful with lots of space. The facility is always very clean with no odors. The staff are all very friendly and knowledgeable and make sure every person is treated with dignity and respect.