PA PETERSON AT THE CITADEL is a Medicare-certified nursing home located in ROCKFORD, IL. CMS overall rating: 2 out of 5 stars. Google rating: 3.0 out of 5 from 96 reviews. Accepts both Medicare and Medicaid.
Medicare Certified
Medicaid Certified
Ownership: For profit - Partnership
Contact this nursing home directly for detailed information about their services, care philosophy, and team.
This nursing home is located in Winnebago County and serves residents in the IL area.
Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.
Comparison to industry benchmarks for nursing homes
⚠ Below average
≈ At average
⚠ Below average
CITADEL HEALTHCARE
Part of a multi-facility healthcare organization
⚠ Below average (higher is better)
✓ Above average (higher is better)
⚠ Above average (lower is better)
⚠ Above average (lower is better)
My dad was sent there right out of the hospital. When I first heard he was there I felt good because growing up here years ago this was a top tier facility. But when I went to visit him I was in shock. The place was dirty and run down. It didn’t even appear that anyone was working there. When I finally got to my dad’s room I almost became physically ill. And my dad had been rolling around in bed and his clothes and bandages were a mess. (See pic) I couldn’t find a worker anywhere. When a nurse finally walked in she gasped and said, “I am appalled!” She could see how overwhelmed I was and told me I should get my dad out of there asap! And that’s exactly what I did. For the life of me I don’t know how a place like that is allowed to remain in operation!
I was very pleased with my experience. The staff was wonderful very hard working and very friendly girls helping me. I actually loved my 6 weeks there. PT was awesome..Nicole,Dana,Jen were so fun to be with and really got me up and on my feet! Gave me something to look fwd to every day Loved them. I actually miss my stay but home was good to go back to just too quiet. Would highly recommend this facility. Would definitely come back if needed. Happy holidays to all. You were the best and made my stay very comfortable
I would never place my family member here. The front desk lady is rude and nasty. The staff have no idea what’s going on. One of the worst smelling facilities I have ever walked into. There are a select few staff members that seem okay. But I will never place my family member in this disgusting place! You shouldn’t either if you have the choice!!!
Not a very pleasant place to be when you’re feeling bad. It seemed like it would take forever to get a response, Once the call button was pushed, wanting some help. One of the assistant nurses in particular was not very kind. The food was almost Not edible and cold Every time it was brought to me. I would not recommend this facility. On the positive side, the nurses and practitioners were kind. But as far as the overall operation, very poor.
Been here for rehad after surgery afew times and a time or two with help for unhealthy wounds. Yes there are good staff members here and one or two bad ones. The bad ones get weeded out fairly quick. Now as far as the food goes. I've been there and had just blah food and have been there and had restaurant quality food. Again, turn over in staff. Good employees that know their job and ones that don't get weeded out. Anytime I have had a complaint I went through the chain of command, head nurse on my floor, management on my floor right down to the director of the facility. Always within an hour but no more than three hours they take care of problem. I had back surgery and spinal fluid leaking out my back. Nurse and staff checked in on me every 15 minutes to make sure I was OK and not getting brain damage from lose of spinal fluid. I soiled myself while bed ridden and staff cleaned me up everytime with in a few minutes of alerting them. My room was cleaned everyday by friendly housekeeping staff. No complaints there. I had P/T 3 times a day 7 days a week. It was exausting but necessary. Is this place the very best? Maybe not. It definitely is not the worse. Remember, if you see a problem, report it to the head nurse, that's part of the reason they are there. Be nice and not mean to the staff. They are doing the best they can do. And remember, if you don't like a facility ... you can always goto another one.
Reviews from Google Places for PA PETERSON AT THE CITADEL. These are real experiences shared by families and patients.
Contact during business hours for non-urgent inquiries
This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.
For medical emergencies, call 911 first. Then contact the provider for coordination of care.