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Catherine Fink

I have been here for almost 2mo and I have been pleased with my stay. PT, dietary, nursing, activities. Accommodations were more than adequate. I was met with friendly faces which meant the world, as I really was a mess. I value honesty, a smile. Sincere how are you doing and with some nurses I received that and also respect. Ann, Laticia, Shamika, Mai-Ling, Sylvia, Gabby, Kate, Wendy, just to mention a few. CNA for that part seemed to be upset that I requested help offering me instead a cold shoulder with no communication at all. I was disappointed in the amount of time it took for help. Multiple nights my light would be on almost two hours.was. In room 308 with white lights used when patients need help and I don’t believe they can be seen from nurses station. I overall had a wonderful stay. Thank you so much.

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Katrina Stilwell

It's never easy to have a loved one need care at a facility. But barring the ability to provide around the clock in-home care (feeding, bathing, PT, etc), this is a very good option. My sister was moved here after a period of time at another facility where I was worried for her personal safety. The Grove of St. Charles is clean, well-staffed, and the care team (from social work to nursing) is accessible and accountable. The PT crew are cheery, and the events team tries to keep a wide variety of people involved. Yes, here there are people (largely patients) who will accidentally or otherwise make off with personal items that do not belong to them, but by and large it is a safe place. Is it perfect? No. There is no such thing. Is every person who works here working with joy? No, but it's not that way in any other workplace I know of. However, when approached with respect and understanding, reasonable requests and sincere hope and love for your family member, there are wonderful people here who will help them. Special thanks to Megan, Christine, Charles, Nancy, Georgia, Ginna, Rosa and everyone else who helps with my sister. I know that you cannot be at your best every day, but I appreciate your doing your best for her because she cannot. THANK YOU!

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Sami Quiles

Unfortunately they are understaffed and overworked, which means there's a lapse in patient care. A resident shouldn't have to sit in a poopy diaper all day, causing severe rashes. Some of the CNAs have treated patients awfully for things completely out of their control. I hate hearing my mother cry over her mistreatment. Kudos to Marcus and Arman for always treating her like a human and not making her feel bad for having to be there.

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Kristina Simanis-Laimins

The Grove has surpassed expectations! My mom broke both her arms. The care and personal attention to her needs has been a comfort to family. First and foremost- the staff really cares! Each staff member has made sure to touch bases with family- while respecting the patient’s preferences! The food is also wonderful! Home made and fresh! We chose well- and mom is happy we chose The Grove.

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Linley Thompson

The Grove in Saint Charles is beautiful, spotless, and very well maintained. The staff are attentive and genuinely kind. Linda at the front desk was so helpful and welcoming, and Marcus (I believe he’s a CRN) was the shining star — patient, compassionate, and even kept his good humor when we accidentally brought Marc into the employee bathroom, whoops. Everyone went above and beyond to make sure residents and families felt cared for. Highly recommend to anyone who needs assistance.