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Maria Anaya

This review is long overdue. My father was a resident here and was discharged in November, and after coming from another rehab facility on the North Shore, the difference was truly night and day. From the moment we arrived, this place felt like the “Ritz Carlton” of rehab facilities-clean, immaculate, and welcoming. The environment alone gave us confidence, but it was the staff who made the experience exceptional. Nati, Jennifer, and the entire nursing staff were absolutely amazing with my 87-year-old father. They were incredibly patient, kind, and genuinely took pride in everything they did. It was clear that my father was not just a patient, but someone they truly cared about( I apologize if I’m missing a few names, because there were so many incredible staff members who made a difference). Gian, the admissions director, was always on site and available to answer any questions we had, which gave our family peace of mind. The PT and OT therapists (Marek & Michelle) were extremely professional annd kind and worked with my father twice a day. In just one month, we saw amazing and positive results far beyond what we expected. I truly cannot say enough good things about this facility. I would highly recommend this rehab center to anyone looking for exceptional care for their loved one.

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Cricket User

I'd feel better & more honest if I were allowed to give ZERO stars. DO NOT SEND A LOVED ONE HERE. Under no circumstance should you send a loved one (or even a mere acquaintance) to this facility or allow any doctor/hospital to send anyone you know & have the choice to place to this facility. My dad has been in here 3 WEEKS & NO ONE HAS CONTACTED ME about his care or health condition. After making a big stink, 2 ppl called me. I got a call from a nurse w/a heavy accent who couldn't stop giggling at my frustration over lack of communication & over the whole experience. She actually said, "what you want me for?". I returned the other call 6min after they called me & have not been able to reach anyone in 3 days. Ea time I call, the receptionist says they'll connect me & then come back to say "no one is answering"--EVERY TIME? One receptionist was willing to take a message but I never got a call back. The other 2 told me they don't take messages & that I should call back in 10 minutes. Sure, I can do that cuz it's not like I'm working or taking care of my mom & family. Shockingly, it seems voicemail doesn't exists in Alden Northshore land either. I laughed when I read Alden's response to the other poor reviews about speaking w/an administrator. Good luck! The receptionist tried reaching them for me & "no one was answering". Ea visit I find my dad him lying on a bare mattress or a mattress w ONE torn sheet & when I question it, the CNA says they just made his bed. I pointed out the torn sheet & bare pillow & she shrugged her shoulders. I said I'd bring bedsheets & she told me I'd better make sure I put his name on them & wash them myself cuz things "grow legs around here & disappear". SERIOUSLY??? My dad is blind & I asked to see his menus so I could choose his meals for him & I got one menu & it was for the previous day. I asked the CNA, the nurses desk, & the nice woman who distributes the menus & got nothin. SMH. My dad says he's been living on their "fruit place" cuz he can't make meal selections. I'm appalled. I'm witnessing firsthand the nightmare that eldercare is in this country & everywhere else. Do better Alden. Do better society. Folks, prepare yourselves. P.S. in case you're wondering. My dad is using private insurance so "no", private insurance doesn't get you any better than the poor folks on Medicare & Medicaid.

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Jane Horton

I was transferred to Alden in June 2024 and spent six weeks there..a lot of recovery and physical therapy required. Yes it was very challenging and not sure I could succeed. But Magda and Marek were fantastic with the PT. Ashna was great with OT. And, a huge thanks to Nati (CNA) ..,I couldn’t have gotten through without you!

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Le Creuseters Eastern Region

This was an unfortunate mistake. We visited a family member here, and the nurses ignore patients, they ignore families, no one is there to help any family with medical questions. The Asian nurse seems to have an attitude, and on another time, an african American agency nurse also has an attitude. The CNAs are nowhere to be found. 3 times we found my aunt left alone near the nurse’s station all on her own while all other patients were already out away. She was falling asleep and has been requesting to be out away with everyone just ignoring her. We asked the Asian nurse who her CNA is and she didn’t know. My aunt was left freezing there inside as well with no blankets.

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Debbie Streske-Layman

Do not bring your loved ones here. My Mom came for rehab- and they killed her. They kept her in bed for 3 months with minimal therapy. Of course she declined, developed multiple complications from the bedrest and required repeated re-hospitalizations because the staff doctor is incompetent. As an RN, I had to contact another doctor to prescribe diuretics because my Mom went into Congestive Heart Failure. They continued to give her extra salty food, even though a low sodium diet was ordered. My Mom DIED and I blame your facility. I even called for her clothing 5 times and no one would call me back so I could pick it up. They will lie and say anything to get you in here. It was so much better years ago when my Dad was there for rehab.