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Devin Mistry

Tower Hill is a skilled nursing facility in the Elgin area I have had the opportunity of crossing paths with. The staff is attentive, knowledgeable, and consistently focused on both patient comfort and family desires. What stands out to me is their level of communication, professionalism, and ability to go above and beyond. Kammy is one team member that always goes above and beyond when it comes to being there for families. In addition to strong clinical services like on-site dialysis and specialized memory care, Tower Hill also does a great job creating connection with the events they hold for the community.

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Devin Mistry

Tower Hill is an exceptional facility with a team that truly cares about both patients and their families. The staff goes above and beyond to create a supportive, compassionate environment, and it really shows in the quality of care provided. Kammy, Michele, and Tikewa especially stand out for their kindness, professionalism, and dedication. They take the time to listen, communicate clearly, and make families feel supported during what can be a very challenging time. Tower Hill also offers important services like on-site dialysis and memory care, which makes a meaningful difference for patients who need more specialized support. It’s clear this team is committed to meeting patients where they are and delivering care with dignity and respect.

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Ladonna Brown

Tower Hill is absolutely beautiful, well maintained, and welcoming. From the moment you walk in, you can feel the care and attention that goes into the space. The environment is clean, organized, and truly comforting. The customer service is outstanding, especially Michelle from Social Services. Michelle goes above and beyond to help, always showing kindness, patience, and genuine compassion. She takes the time to listen, explains everything clearly, and makes you feel supported every step of the way. Thank you to Tower Hill and especially Michelle for the amazing service and for making such a positive difference. It truly means a lot.

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Diana Felfle

We absolutely love Tower Hill Healthcare for mother-in-law Ruth, Ruth has been at Tower Hills since covid unfortunately she was diagnosed with Alzheimer's and we were having many issues at home and trying to keep her safe and not trying to escape our home. Many times she attempted to leave when it was the coldest time of the year which is January and we just thank God for Tower Hill because the way they take care of her and they've embraced is absolutely wonderful. Everyone from the social workers to the nurse we love Connie we love Takiwa, Emily, Maria the staff are just all amazing from the front desk and the reception area all the way upstairs we are extremely grateful to God for Tower Hill! because if it had not been for them I don't know where we could have placed our mom we love engaging with the residents listening to they're stories is also a blessing to us...we highly recommend Tower Hill they not only treat them as a resident but as family and that is what makes Tower Hill so special to us! Thank you ALL. 🫠 💕

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Eric Zavala

I would never recommend this facility to anyone who actually cares about their loved ones. Staff and residents alike call it the “Tower of Hell,” and sadly, that name fits. The building is filthy. There are ongoing infestations of ants and roaches, and the water often comes out brown. The food served to residents is disgusting and clearly not prepared with health or dignity in mind. The facility is constantly understaffed and severely under-supplied. There are not enough basic necessities like diapers and washcloths, to the point that residents feel forced to hoard supplies just to make sure they have something for themselves. Clothing regularly goes missing and is never recovered. Management is completely absent when it comes to protecting residents. They do nothing to prevent abuse, and concerns are ignored. It feels like management only cares about lining their own pockets rather than ensuring safety, cleanliness, or humane care. I have personally witnessed feces on the floors, blood left uncleaned, and a total lack of urgency or accountability. Even more disturbing, sexual abuse allegations are not taken seriously. This place strips residents of dignity and safety. Families deserve to know what really goes on behind these doors. Please think twice before trusting Tower Hill Nursing Home with anyone you love.