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Janett

I am very disappointed with the social worker at this facility- Gabrielle. He has only been here for about two months, but in that time he has shown a lack of professionalism and accountability. He repeatedly disregards important information that is shared with him and has been unhelpful in situations where support is truly needed. Unfortunately, he also seems disengaged and shows little empathy, which is extremely concerning in a nursing home setting. This is not the right environment for someone who does not genuinely care about the people they are supposed to help.

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Kevin Conrad

I’ve been a resident here for several months due to heart issues and strongly recommend The Pearl of St. Charles. The administrator, Sandra is highly involved and is genuinely concerned about the residents and their needs. Her leadership is a primarily reason why I strongly recommend The Pearl. The DON, Daz, is actively involved as well and can be seen daily on the floor assisting nurses and CNA’s and encouraging residents. Her staff is very very good. I can’t thank my nurses and CNA’s enough. They have become friends. There are so many people to highlight- the nurses, CNA’s, admissions, wound care, Physical Therapy/Restorative Care, kitchen staff, maintenance, cleaning, activities, social services, and I’m sure I’m missing someone. All genuinely care and look out for the needs of ALL residents. I have made many solid relationships here because of the tremendous care I’ve received. If you are considering short or long term care - I strongly recommend The Pearl of St. Charles. We are more than just “residents” we are family. Kevin

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Gator Patrick

This facility and staff are really awesome And I'm glad I chose this place for my wife while she is temporary here 🙏 T hank you Guys. Gator

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Bittersweet

DO NOT SEND YOUR LOVED ONE HERE! I repeat—DO NOT send your loved one to this facility. The staff is primarily hired through a temp agency, meaning many of the nurses are not licensed, certified or properly trained. If your loved one has a feeding tube, expect severe neglect—they will not properly care for it or ensure the patient is fed. My loved one went two full days without G-tube feedings because the staff didn’t read the patient notes and had no machine or food prepared. When it was time for feeding by mouth, they left the food tray at the bedside for hours and failed to assist. When I asked why, they admitted they hadn’t read the notes to see assistance was required. Additionally, the G-tube area was never properly cleaned. I later received a call informing me that the G-tube had been pulled out, even though my loved one couldn’t move their hands or feed themselves. To make matters worse, they left this facility with COVID, pneumonia, and an infection. —a direct result of their lack of care. My loved one was here for days and sat in the same gown without being cleaned. Patients who asked for assistance were often met with rude and dismissive staff. The lack of professionalism, compassion, and basic care is completely unacceptable. The positive reviews are misleading—this facility is not what it claims to be. ⚠️ Think twice before trusting them with someone you love! ⚠️

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Chris Komos

The Pearl has been excellent in my rehab., Nurses, Amanda, Imani, Angela, Ramona , Lana, Victoria and Tenesha were awesome. Caroline, is the best. PT people, Christina, Eric, Jamie, Wella, and Jonathan were Great. Noah the life enrichment director is Fantastic. I'm sure I didn't get everyone, but all around care was TOP NOTCH I highly recommend the Pearl in St Charles .