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LA Stoeke

My mom was placed here on Nov 1 2025. She had stage 3 Colon cancer and from 2 chemo treatments was very weak and needed 24 hr care. Unfortunately citadel was the only option at the time. There are So many unkind and uncaring people that work there. Which blows my mind because their job is literally to Care for people. The 2 main nurses for my mom were not nice. Often talking to her in a scolding manner. Because she couldn't keep track of time and was in pain. I visited one day and my mom needed a cna to help her to the bathroom..my mom was showing signs of pain.. .the cna came in and said, what's going on you were fine earlier before your daughter got here. She got her to the wheelchair. And my mom said her neck hurt and she couldn't breath. The cna asked me, " does she always do this when you visit"? I couldnt believe she said that.. I said NO. My mom has never 1 time ever said she couldn't breath.. so she then got the nurse to help get her into bed... the nurse did say they would check on her more frequently throughout the day.. .. sadly my mom passed away the very next day on Nov. 17th 2025. I will add Some of the CNAs were nice and good caregivers, and my mom raved about Alvin the PT. But most were just in and out and not caring.. and the case worker and business women were mean and extremely non caring. I get better customer service and kindness at walmart or culvers!!! I picked up her records a couple days later. Not 1 person in the office said a word to me. No condolences At all!!

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Gloria Yuor

This facility is great. My uncle completed his rehab here and every time I came to visit it was a good experience. The CNA’s were so attentive to his needs and the nurses were so knowledgeable. I would recommend.

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lindsey schmidt

My dad was at Citadel of Sterling for a rehab stay and discharged last week. He is doing so much better after receiving excellent physical and occupational therapy! The nurses and aides were awesome as well! Highly recommend for your loved ones

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Helly Herrera

There was food stuck at the bottom of my moms coffee cup after she had drank all of it, it was stuck to the bottom, almost like a gel substance and the entire cup was outlined in something crusty. sure enough after I looked at her other plates, there were food on those too and not of the kind she had just gotten done eating, it was old and hard!! Almost like the dishes weren’t washed properly! After I had complained to the CNA he said he wasn’t surprised!! I’m not blaming the nurses or CNA but someone in the kitchen area has to take responsibility. I used to work in a nursing home and never seen something so disgusting. These are old people and you’re feeding them leftover food. Sure enough my grandma started feeling sick after she ate it. On top of that, her roommate had never gotten a tray. I heard the kitchen worker say “that lady needs a tray I don’t know her name ” and then something about how she was just trying to get out of work on time because she had plans after! she shouted it down the hallway and was snarky and rude, these poor old folks! It’s not their fault these kitchen workers can’t do their job right. Get new workers who aren’t rude please! Or a new manager in charge of these folks meals, I can’t imagine how dirty the other plates and cups were! Went 2/2 with my grandmas. For the sake of everyone. Some CNAs are rude as well. Come on people if you want to take care of the residents, learn to show respect! I wouldn’t be surprised if this place gets shut down. I understand mistakes happens but the fact that the worker was openly annoyed and rude that the roommate didn’t get a tray and acted like she was bothered says a lot.

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dave suarez

My older brother recently had a very severe health incident. He was hospitalized and then required therapy and round the clock care. We were lucky enough to find Citadel in Sterling, Illinois to help him start his journey to health and happiness. I am lucky to be nearby and I’m able to visit daily. I witness the care he receives first hand. Our family is extremely grateful for the level of care he is receiving and the amazing kindness shown him every day. The staff is always patient, kind, and caring even in the most difficult situations a person in his position experiences daily.