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Victoria

1/9/2026 - Update..Since my last review management reached out to me within a few days and I truly appreciate how quickly they responded and took my concerns seriously. POSITIVE changes took place and mother feels better about the changes. Thank you, Debbie & Anthony 🙏🏼 Old review- I wish I could give the facility more stars. Debbie in administration is great but she's very busy. Maritza at the front desk is also great, but everyone else is difficult to reach. I read alot of the reviews. My mother has been there since February 2025, 1st floor was good, 2nd floor not so good, there is no team work. If a patient buzzes and the CNA assigned to that room is busy with another patient, the ones sitting in the station ignore the buzz and goof off on their phones. I am tired of trying to solve issues. There is a handful of CNA's that are good kn that floor. I won't say her name but 1 CNA doesn't like working on the 2nd floor, she is lazy and rude to my mother and rumor is she is like that with others. Mother gets stressed out when this CNA is assigned to her room. I have to visit too much to keep an eye on what's going on which is challenging for me because of my own health issues. Her eye glasses have disappeared 2 times. The facility is short handed. I was originally told 8 patient ratio per CNA, not true. This location is convenient for me, but it's sad that I worry so much about how mother is treated when I am not present.

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Red Bryant

I was in there for along time and it was so bad...they leave you on the bed pan for hours and don't hanser the call lights and therapy was not happening I was left in my bed crying...Maria hurt me they definitely hurt me over and over didn't help me in any way...I and my husband asked them for help but never come.... Debbie didn't do anything to help they left me crying for help and weekends where the worse. Don't send your family here....and the food was very bad...mold on my bread and I had a bad experience here don't send your love ones here,!!!!

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Helen Tran

My mother was sent to this location for 2 weeks of a broken foot. They were so thoughtful to allow her to extended an additional week just so she can get back on her feet. Everyone there were so pleasant, helpful and kind. My mother really like everyone there. We all really appreciate their service.

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Jennifer Bramschreiber

Check Medicare website. Their stats don't Lie End of Nov 2022, our 97 yrs old, WW2 Marine was living independent with assistance for showers, medications & meals. Everynight he called his financial institutions to check his account balances. On Dec 10th, he was transferred from CDH to Bella Terra for short term rehabilitation to regain his strength. He took his last breath on December 26th at 8:50pm. Although we are deeply sadden by his death with emotions extremely high, it is important that this review is posted to help validate the other families with similar experiences. Details will be posted at a later date. Our loved one was placed in a room where he was unable to see or hear the TV and left without any mental stimulation except for the room phone. When the phone was placed within his reached, he was able to place a call. The room did NOT have the standard recliner found in most hospital rooms and other rehabilitation centers. He spent numerous days in his hospital bed NOT a chair looking at a TV he couldn't see or hear. This is NOT Short Term Rehabilitation. Medicare requires a Care Plan where the nursing home staff, Physical, Occupational & Speech Therapists will provide a health assessment of current health conditions and present the plan of treatment or goals that the therapists hope to achieve. Bella Terra met the 14 day completion within 9 days but none of the therapists were present during this call & no therapy info provided! Nursing homes are required to submit this information to the federal government. This information is used for quality measures, nursing home payment, and state inspections. When he was first admiited, the social worker contacted us to basically welcome us to Bella Terra. Although my husband has Power of Attorney, our request to be notified for EVERYTHING related to his care was ignored. As POA, we had to submit a fax requesting changes in his diet, 3 separate times to the same fax number over a 24 hour period. Except changing the cover letter and including confirmation of the previous faxes transmitted correctly, it was the same fax. As POA, we submitted a request on December 20th to transfer our loved one back to his studio apartment at Franciscan Court Supportive Living but the private care givers until his needs and care could be determined and Franciscan Courts Nurses, Therapists and staff could resume providing care. Bella Terra Streamwood would not provide the medical tranfer documentation to the Franciscan Court Staff after numerous requests both inperson and via email until December 26th. As POA, we continued to request copies of all his medical records as well as sending the medical transfer documentation to Franciscan Court Supportive Living, the decision was made for Hospice on Dec 22nd. After Traditions Health Hospice Care contacted, they had difficulty obtaining the necessary documentation. Several calls were made to Bella Terra Streamwood the morning of December 26th demanding the transfer medical documentation be sent to Franciscan Court which was not sent as of 12pm. Luckily, Gina, Traditions Health Hospice, arrived at Bella Terra around 1pm. Gina was able to accomplish what we were unable to - COOPERATION from Bella Terra Streamwood. The transport ambulance was ordered around 1:30pm with a pickup time of 3:30pm. He was tucked into his bed at his home at Franciscan Courts by 5pm and listening to Shark Tank by 6pm. His last breath was at 8:50pm Bella Terra ignored the Medicare's Basic Care Plan Regulations and Power of Attorney Legal documents. Missed medications, wheel chair that was too small, broken call light, overflowing diapers (Howard never wore diapers at Central DuPage Hospital),etc. Bella Terra confined a 97 year old to a hospital bed where he was unable see or hear the TV. Howard's care at Bella Terra was a series of unfortunate events that ultimately contributed to his death - isn't this neglect.

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Paul Mui

I transferred my 86 year mom from Chicago Insight Hospital to Bella Terra in Streamwood on 01/31/24. Dakota Burke the Director of the Bella Terra was so helpful in getting mom accepted into the facility. Dakota took my family for a tour of the facility before my mom got transferred over to Bella. Dakota when thru all of the guidelines of the facility very thorough. Dakota have some very good staff that been working very hard taking care of mom. I would like give a Great THANKS to May, Rose,Marcy and Maria( on the first floor) for all you have help and done for mom. And a special thank to Monette the social worker. And Marisa the front desk receptionist is always so friendly with a wonderful smile to all incoming visitors. Mom is so… happy at the facility and made a lots of new friends. I’m so glad I my friend recommended me Bella Terra Streamwood. I would highly recommend this facility to any of my friends. Thank You Bella Terra Streamwood. 🙏🙏🙏