A

Amanda Gutierrez

Both times my grandma was admitted here she was treated very kindly and properly by staff. As an RN myself, I feel confident and comfortable with her stay here. The facility is very clean and modern. She says the food and activities are enjoyable. It’s a plus that we are allowed to have our pup visit her as well !

K

Karen-Elaine Monteagudo

I have a lot of opinions on this place, but I’ll stick to the facts for others. 10/15 UPDATE: This facility neglected to take my Mom off of their long term care list so she hasn’t received snap benefits in months and has severe dietary needs. They also NEVER communicated that they fixed the error until I called “corporate” legal dept. THEN I got a call from facility manager who then also proceeded to tell me things “I need to understand”. Pathetic. Just say No. * My Mother was sat in a puddle of SOMEONE ELSES BLOOD by the CNA who put her on the toilet. When I took her off the toilet and showed him, he brought over baby wipes to clean the blood with. I had to DEMAND BLEACH WIPES from several people because 4 people share one bathroom and one of them was on touch precautions for something on their backside. * They lost her dentures. * Her cellphone ended up in the toilet. * Although she was supposed to have supervision, I often found her alone and doing things she was supposed to have help with. * The staff in the long-term care area openly argue with dementia patients and one loudly said "you're crazy" to an already belligerent patient (Something school teaches against). * When I let them know I would be taking my Mom home and finding her somewhere else to go, we got a visit from DCF the next day from a retaliatory complaint they called in fearing my Mother was alone. DCF found there was zero cause for concern and made me aware of my own rights where these types of things are concerned. Calling DCF on a caregiver of decades is so despicable. But the social services area of this place is pretty rough and really try to strong-arm and bully people into keeping their fa mily members there. I feel sorry for the people there who have no one to advocate for them. * Only the front (short term rehab) and the dining rooms are remodeled. The rest of it, including the shared rooms and COED bathrooms for 4, is outdated, bulky, banged up and too small. ***UPDATE: The number below was a voicemail.

S

Sonia Brokke

Alta Wauconda is a wonderful facility. The staff are caring and attentive. In addition to the great care, especially the rehabilitation services , the aesthetics of the building are wonderful. Beautiful private suites with large bathrooms/European showers. Each room has a fireplace which makes relaxing easy after a long day of therapy. I highly recommend Alta Rehab to anyone who is in need of short-term rehabilitation before returning to home.

F

FordTech

Dealing with the staff came easy as everyone was welcoming and very thorough in explaining the process and making sure we understood the expectations. As a first timer, things were rather frightening for both my mother and myself. The guidance and attentiveness received from this amazing team eased our minds and truly made our stay enjoyable.

F

Fire Medic

An older facility from the 1970's with a newer addition near the rehab unit. The Entire Staff is pleasant and Hard working. Entire Staff does a good job within the confines of finances. Depending on insurance. This is a Long Term Limited Care and Short Term Rehabilitation Facility.