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Alicia Ronald

I would like to make sure everyone knows before coming to this building, they have very poor and disrespectful staff. I constantly would see nurses/cnas on their phone ignoring residents calling for help. I’ve witnessed rude behavior several times from 2 employees with curly hair I think one is named jacki. Residents needing change of diapers, get cold, are left in 1 spot for 3+hrs….overall this has shocked and disturbed me so much I hope real soon they remove who they KNOW isn’t fit to work there & provide even MORE care for these elderly people. Also 3-4cnas on 1 floor with 30+ residents isn’t okay. Give ur CNAS better support.

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Paddy Cake

I want thank all the staff on the care you have my mother. You gave her dignity in our last days of her life. I'm so thankful that I had placed her with you guys. Special shout out to the second floor team, especially Alex and the wounded nurse who was there that made her comfortable and kept her happy in her final days. Thank you all the Pschere family.

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brian wisch

It is absolutely the people that are family or work at this horrific institution that are blessing it with more than 1 star it’s one of the most awful places I’ve seen .. poor people are shut in and forgotten so so so sad. I’m so sad for the friends and family who have had the utterly awful experience with this people mill

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Jon Perry

It's interesting because on the one hand we appreciated the care difference our brother who had Schizophrenia received from the Pavilion versus the facility he was previously at...everyone I know who has a family member with a mental illness knows what I'm talking about. Again, appreciated the care from the Pavillion. What was really crazy and has been bothering me for some time is how the business manager/finance manager said our brother's money never made it over from his old facility. My sister actually did the research with the old facility and presented the signed check to this business manager, who had actually signed for it herself! She was immediately defensive and claimed without hesitation that my brother must have used the money at the vending machines. Odd right? No apology...just a logical explanation that he used it at the vending machine in the 30 days he had stayed there??? I'm still trying to figure out the math on someone spending over $2000 (which is the opposite of how he accumulated that money over 50 years of being in institutions) at the vending machine in 30 days. I suppose he could have gone from someone that drank very little pop to buying 8 bottles of coke a day for 30 days. Seems a bit preposterous. With that explanation, my sister asked to speak with the managing director and he needed a few days and kept asking for legal basis to provide any information to my sister. Ultimately he gave a whole new story to what happened to the money, and it just presents us with a ton of red flags on a place that my brother enjoyed staying at. If this review does nothing else, it should make sure that if your caring for a sibling with a mental illness, make sure you have the ability (if your responsible for this person) to understand the accounting on the money they are receiving from social security each month. I really don't know what happened with his money, but I think there's enough red flags to ensure your paying attention to the finances.

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Martin Kvasnicka

I was here for the Spring Spectacle event today and I have to say that while the event was great for visitors, staff and patients, the staff was really accommodating, nice to talk to and very attentive to all that attended. You could definitely tell that they really do care about their wonderful facility and their patients. Definitely worth checking out if you need rehabilitation help.